Seasonal Customer Service Representative
About the Organization
At Outdoor Research, we built a company from a feeling: the urge to get out. It's what drives us. We love coming to work every day and inventing ever better solutions to what nature throws our way. But we're more than just the gear we build. We're part of a community of friends whose lives are connected by our common need to be outside. Our tribe is devoted to exploring our outdoor passions and challenging ourselves in the mountains, water and deserts of the planet we love so much.
In 1981, a brilliant scientist and adventurer named Ron Gregg watched his frostbitten partner get airlifted off a glacier on Denali. He'd spent months planning a new route in the purest style, skiing 100 miles from the road to the base of the climb. Barely halfway to the summit, their trip ended with the failure of a simple pair of gaiters. Stubborn to the end, Ron refused a seat on the helicopter and descended alone for two weeks, pondering what had happened. Somewhere along the way he realized he could both fix the gear problem and devote his life to pursuing his passion for adventure. By the end, he knew one thing for sure: He wasn't going back to his old job.
Ron Gregg built Outdoor Research on the idea that life is an adventure, and the best gear makes it more fun. Though he died tragically in an avalanche more than a decade ago, his legacy remains at our core. In our world, it's not about chasing heroes; It's about being on the journey. It's not how often we get out as much as how often we want to be out that makes us who we are. Our goal is to do all we can to expand the tribe of people who share our belief that progress is spiritual and life is unimaginable without the quest.
And we want you in it, because we're pretty sure that the bigger our tribe gets, the better off the world will be.
Outdoor Research. Designed By Adventure.
Seasonal Customer Service Representative
What you will do
+ Respond in a timely, professional and positive manner to all forms of inquiries regarding orders from direct sales and Outdoor Research products, including but not limited to product availability inquiries, product information, shipping status, warranty/returns, etc.
+ Assist customer in all warranty related inquiries; gather all info from customer, build RA in the system and set them up with a comparable replacement product.
+ Provide detailed input to customer to find the best product for their needs and help them build their order
+ Through communications from Ecommerce Marketing and Sales managers, keep up to date on all site deals and promotions; communicate details to customers as needed
+ Process returns and exchanges per department procedures, using proper codes to categorize reason for return correctly. Proactively communicate persistent quality control issues within the department and to other departments as necessary.
+ Prioritize daily tasks and projects to accomplish job duties on time and with a high level of accuracy.
+ Gain in-depth knowledge and understanding of all Outdoor Research products and the brand story through participation in on-site and off-site product training events and clinics.
What you should bring to the table
+ College Degree or equivalent experience
+ Strong organizational and problem solving skills, flexibility and the ability to work independently
+ Familiarity with Outdoor Research Products or with the outdoor industry a plus
+ Good computer skills with spreadsheets, word processing and MS Office Suite
+ Strong teamwork skills
+ Self-managed and self-motivated
+ Ability to maintain excellent attendance and punctuality record
+ Excellent communication skills
OR is committed to equal employment opportunity and does not discriminate against any employee or applicant for employment in an unlawful manner. Employment-related decisions are made based on an individual's qualifications without regard to race, sex, color, religion, age, national origin, disability, sexual orientation, gender identity, marital or military status, genetic information, political ideology or other applicable protected class status. This commitment extends to all employment practices including selection, hiring, placement, recruitment advertising, promotion or transfer, rate of pay or other forms of compensation, selection for training, demotion, layoff, or separation. All employment decisions are based upon the qualifications of the individual and the job requirements.
OR supports this commitment with an Affirmative Action Program, which is updated annually. The
objectives of the Affirmative Action Program are to ensure that our team reflects the diversity of our local community. We fully support affirmative action to include women, ethnic minorities, veterans and persons with disabilities throughout our workforce. The OR Affirmative Action Program is available for review by all employees and is maintained in the Human Resources Department.