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Inbound Call Center Agent (Work From Home Bryan/CS only)

Our Client Bryan ,TX
  • Posted: 4 days ago
  • $14 to $14 Hourly (plus commission)
  • Full-Time
  • Benefits: medical, vision, 401k, dental, life_insurance
Job Description

 

Position Purpose: 

NRG is looking for an energetic and driven Customer Service/Sales representatives to join our team. The CSR is is responsible for maximizing every opportunity to re-establish exceptional customer service and to address concerns related to their accounts. 

 

***This will be a remote position with (Bryan/College Station Area) candidates ONLY encouraged to apply as there will be the possibility to return to site as COVID-19 regulations apply*** 

 

Job Responsibilities: 

  • Connect with existing and potential customers and aim to turn every call into a sales opportunity 
  • Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency 
  • Build sustainable relationships and trust with customer accounts through open and interactive communication 
  • Responsible for improving customer retention through exemplary service 
  • Ability to utilize and navigate multiple systems simultaneously 
  • Be solution oriented with the ability to de-escalate challenging situations 
  • Ability to quickly identify a customer’s needs and provide creative solutions to new problems 
  • Ability to work in a fast-paced work environment 
  • Resolve customer questions, complaints and billing inquiries in a professional, helpful manner 
  • Survey customers to understand what is needed to create an excellent client experience 
  • Work with members to assess options and develop solutions for past-due balances and ensure our members have a clear understanding of their payment options 

 

Education 

  • High School Diploma or equivalent 
  • 1-2 years of Customer Service/Sales Experience 
  • Bilingual in Spanish/English – preferred, but not required 
  • Outstanding Phone Etiquette 
  • Interpersonal/Communication Skills 

 

Experience/Successful Requirements: 

  • Great organizational and interpersonal skills with a strong customer focus. 
  • Basic Computer knowledge and possess strong written, verbal and people skills. 
  • Demonstrated intermediate to advanced written communication skills (spelling, grammar, and punctuation) and verbal communications skills. 
  • Able to work independently with minimal/no supervision. 
  • Ability to quickly learn any Company/Proprietary software is necessary. 

Our Client

Address

Bryan, TX
USA

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