Customer Service - Electronic Test Monitor
Heavy on excellent customer service and basic computer skills. .
My client is seeking an E-test Monitor who will work as part of the Instructor Resource Management team to facilitate electronic testing sessions at client sites.
Representing client as the first point of contact for the students in
electronic testing sessions.
Adaptability and responsiveness to client requirements and requests for assistance.
Maintaining assigned testing area’s schedules, equipment, communications and risks/constraints.
Monitoring testing area by checking-in all participants, enforcing compliance guidelines within testing environment, replenishing classroom supplies, conducting pre-requisites and pre-work checks and post-session room cleanup.
Providing status updates to the Delivery Services Manager weekly, or more frequently, if necessary.
Escalating any issues to the Delivery Services Manager in a timely manner.
Staying abreast of content requirements in the agreed subject matter areas.
Minimum of one year of experience in customer service.
Technical aptitude with PC, able to help login and navigate through a variety of software applications, including Microsoft Excel.
Strong interpersonal, communication, and organizational skills.
Ability to work independently or as a team.
Strong customer service skills.
Qualified candidates MUST be open to a flexible work schedule (support clients 24/7) and willing/able to support all locations: Everett, Seattle and Renton.