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Software Technical Support Engineer

OtterBase - gr Grand Rapids, MI
  • Posted: 18 days ago
  • $55,000 to $75,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, 401k, Dental

Job Family Responsibilities:

  • Participates in various levels of maintenance, enhancements, testing, implementation, and support of software and IT.
  • Participates in presentations of semi-complex technical findings and developments.
  • Performs important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly-defined issues.
  • Escalates semi-complex, unusual problems to others.
  • Identifies and resolves readily identifiable, clearly-defined problems.

Job Requirements:

  • Typically BS/BA in Computer Science and Information Technology virtually mandatory
  • Experience/Certs could trump education
  • Technical Certifications in Linux, Windows, Database and Networking are a plus
  • Professional Certifications from HDI and ITIL are a plus
  • Experience working with remote access (i.e. Remote Desktop, VNC, PCAnywhere, Putty)
  • Interaction Desktop
  • VMware Workstation and/or Oracle Virtualbox
  • Salesforce & JIRA
  • Java, Windows OS, Linux OS, Networking
  • Works well within a team environment
  • Able to multi-task in a high-pace environment and under pressure
  • Customer advocate in performing every task and responsibility
  • Able to adapt to quickly changing situations and requirements
  • Resourceful and performs well at problem solving and critical thinking
  • High level of initiative and self-sufficiency

OtterBase - gr

Why Work Here?

Great culture and growth opportunities!

Address

Grand Rapids, MI
USA

Website

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