Implement, update, and maintain computer systems
Implement new hardware and software solutions
Perform technology research and configuration of new or existing technology
Provide help desk and technical support
Provide support and training for special projects and initiatives
Documents configurations and settings
Participates in technology budget discussions and recommendations
Represent IT department to focus groups and committees
Participate in special technology projects as assigned
Responsible for asset management/inventory
Resolve technical issues in a timely manner using available resources within the company
Responsibility for a Desktop/Laptop Deployment
EDUCATION & EXPERIENCE:
Education and Certifications: Associates Degree in an IT related field or completion of vocational/technical/business school or equivalent IT experience required, Bachelor’s degree preferred.
Experience: At least 1 year of technology, network, experience with Microsoft windows required. Strong knowledge of computer troubleshooting. An understanding of networking principals including Active Directory, DNS, DHCP, NAT, network routing, basic firewall rules. Strong knowledge of Microsoft Windows and network security. Strong knowledge of Microsoft Exchange and Active Directory.
Skills/Competencies: Ability to troubleshoot, repair, and configure PC’s, switches, routers, etc. Must be able to represent company with professionalism when interacting with staff and guests.
OtterBase - OH