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Customer Support for Hearing Device Company

Otofonix Cornelius, NC
  • Posted: 21 days ago
  • $15 to $17 Hourly
  • Full-Time
  • Benefits: Medical, Dental

Are you a self-motivated go-getter who loves talking to people and helping them improve their quality of life? If so, Otofonix may be the place for you.

We are a leading distributor of cost effective hearing solutions, and have established a strong presence in the eCommerce marketplace. With the new legislation allowing the sale of Over-the-Counter Hearing Aids, Otofonix has established a strong brand and a strong position in this new marketplace.

We are searching for self-motivated, passionate individuals to join our team to help us continue providing award winning level of customer service and help grow our brand.

The Product Support Specialist is a mix between a customer support and incoming sales rep without any sales quotas. Stated simply, you will be supporting existing customers and providing product advice to new customers.

Hours: Monday - Friday 9A - 5:30P

What you will be doing:

  • Engage customers over the phone and establish a rapport
  • Provide troubleshooting assistance over the phone, online chat, and email.
  • Conduct post-purchase follow-up calls to offer support in using their new device.
  • Offering solutions to the customer based on their specific needs and hearing loss.
  • Help to process returns and replacements and refurbish returned devices.
  • Help train future employees (Management Opportunities Available in future)

What you will not be doing:

  • Interacting with customers face to face
  • Conducting Hearing Tests, hearing evaluations, programming or adjusting hearing aids. (Programmable Hearing Aids may be offered in the near future)
  • Will not be required to “Sell” - we do not have sales quotas. In fact we discourage "selling"!

Who you are:

  • Motivated by helping others
  • Ambitious attitude with a focus on customer service.
  • A drive to move up in a company and become a supervisor
  • An entrepreneur mindset with problem-solving skills, this role will have great autonomy
  • Looking for a long-term career and not just another job
  • Excellent follow-up skills

Qualifications

  • Minimum of 1-year customer service phone experience
  • Excellent written and verbal communication skills.
  • Works well in a team environment as well as independently on special projects
  • Computer Proficiency - Microsoft Word, Excel, Outlook, CRM software
  • Compensation based on relevant experience

Otofonix

Why Work Here?

We are a small private company that is poised for massive growth with room for advancement

Company Overview Co-founded in 2009 by a retired Board-certified Otolaryngologist (ENT Physician), Otofonix provides an affordable, high-quality solution that meets the hearing loss profile of more than 85% of patients. The behind-the-ear device offers a comfortable, discreet, digital amplifier at a fraction of the cost of brand names. Otofonix takes pride in its customer service and product support. When you buy from Otofonix, you’re not just a transaction, you’re part of our family. We understand that struggling with hearing can be frustrating, overwhelming and often embarrassing and our team is committed to helping you hear what you’ve been missing. Vision Statement To improve the lives of adults and seniors through high-quality, affordable hearing solutions. We provide superior customer service focused on making all our clients feel like part of our family.

Address

Cornelius NC
Cornelius, NC
USA

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