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Applications no longer accepted.

Customer Service Representative - Bilingual

Otis Elevator Bloomfield, CT
  • expired: 23 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Responsibilities:

  • OTISLINE® is a24/7/365 Call Center, CSR duties are to receive, document, and process telephone calls from customers, mechanics, elevator phones and Otis local offices using an ACD phone system and mainframe data terminal.
  • In addition, CSRs are responsible for ensuring the timely dispatching of service mechanics and may be required to escalate requests to Otis field management.
  • CSRs are required to work on other tasks as necessary such as, elevator phone programming and ACE (quality management system).

Education / Certifications

  • HS diploma required; Associates or Bachelors preferred.

Experience/Qualifications

  • Candidate must demonstrate a strong familiarity with computers and basic application familiarity.
  • Bilingual - french or spanish highly preferred.
  • Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers.
  • Excellent communication skills, including speaking, listening and writing as well as attention to detail and the ability to follow standard processes and procedures is a requirement.
  • Candidate must the ability to attain and maintain department performance metrics (such as number of calls per hour, log-in / out times, quality monitoring).
  • Metrics and acceptable performance standards are established by management which reserves the right to modify them at any time.
  • Candidate must also be able to work regularly scheduled weekends and holidays.
  • Candidate must possess the ability to type at least 25 wpm with accuracy.
  • Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends and holidays.

Otis, a United Technologies company, is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2® elevators, energy-saving ReGen™ drives and NCE “green” escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you!

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.