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Senior-Level Desktop and Server Support Engineer

Ostari Burlington, MA
  • Expired: 18 days ago. Applications are no longer accepted.

Job Description:

Provide onsite and remote IT services to our cutomers in the Greater Boston, Southern NH area. Install and configure computer workstations, printers, servers, and network equipment. Create and manage MS Active Directory objects, configure MS Exchange and administer networks. Manage tape backup.

Demonstrated experience in with one or more of the following:

  • Deploying and maintaining servers in a virtual environment (VMware or MS Hyper-V).
  • Installing and configuring computer laptop, workstation and server hardware, software, networks, and printers.
  • Planning and undertaking scheduled maintenance upgrades.
  • Talking to clients and computer users to determine the nature of problems.
  • Investigating, diagnosing and solving computer software and hardware problems.
  • Maintaining internal knowledge base of customer IT systems.

Technical Qualifications:

  • Degree in a field related to information systems management or technology, or a minimum of 5 years applied experience.
  • CompTIA A+ certification required,
  • MCSE, Security+, Network+ are a big plus
  • Current certifications in one or more of the following;
  1. CCNA or better
  2. MCSE
  4. CompTIA Security +
  5. CompTIA Network +
  • Knowledge of all modern Windows workstation and server operating systems.
  • Experience with Exchange 2010/2013/2016 and Exchange Online, Office 365. Preferred.
  • Creating and managing Active Directory objects – Users, Computers, OUs and Group Policies.
  • Knowledge of Microsoft and VMware virtualization technologies.
  • Understanding of Layer 2 networks, Layer 3 networking knowledge preferred.
  • Linux and Mac experience a plus.


  • Must be able to handle complex technical problems and meet contracted service level goals.
  • Ability to diagnose, remedy and repair both hardware and software.
  • Demonstrated ability to work in a team or independently to complete projects.
  • Document work performed and time spent on tasks.
  • Ability to work alone and with minimum supervision.
  • Ability to work and communicate professionally with customers and business associates.
  • Current US driver’s license and proof of insurance required.
  • Must be neat and presentable.

Work Hours: M-F 8:00AM-5:00PM, rotating on-call weekend and holiday schedule, occasional planned projects outside of normal work hours.