Senior IT Engineer - Managed Service Provider - Greater Boston

Job Description This position is with an IT Managed Services Provider in the Greater Boston area. Experience in an MSP company at a senior level is a big plus for the successful candidate. The candidate selected for this position will be responsible for pre-sales solution design, post-sales project execution and break-fix support provided to client organizations in the Greater Boston area. Support provided by the candidate will be a combination of remote and on-site work.

The ideal candidate will have sufficient technical knowledge to execute tasks outlined below as well as tasks similar in scope, will engage regularly in continuing education activities related to the job role, has the ability to listen and communicate solutions effectively to clients in a timely and respectful manner, will be able to effectively collaborate with their teammates in order to achieve customer service related goals, and will be able to sufficiently demonstrate possession of the qualifications listed in this job description. Some of the tasks included in the positions scope of work include the following: Installation and configuration of computer workstations, printers, servers, and network equipment remotely and at customer sites Install, uninstall, and troubleshoot software on workstations and servers Troubleshoot, diagnose, and resolve issues with computer software and hardware Review and troubleshoot logs and alerts generated for client workstation and server environments Apply operating system and application patches Manage and troubleshoot client cloud service platforms Draft accurate scope of work documents with time estimates for project proposals Execute client approved projects thoroughly and efficiently bringing them to a close on time and on budget Collaborate with account management and business development staff to follow up on leads and opportunities as needed Accurately document work performed including start and completion time Create and maintain KB articles for documentation of tasks and procedures Create and maintain documentation of client infrastructure Technical Qualifications: Degree in a field related to information systems management or technology, or a minimum of 8+ years applied experience. IT service provider experience a plus. Working technical knowledge of the Windows operating systems and underlying technologies. Linux and Mac experience a plus Experience managing Active Directory/Azure Active Directory Experience managing Azure IaaS platform Experience managing Microsoft 365 Experience managing virtualized server environments (VMware/Hyper-V) Experience managing virtualized workstation environments Experience managing enterprise networking infrastructure (routing, switching, VPN, deep packet inspection firewalls) Experience managing automation tools and platforms Experience using modern mobile and desktop management tools Experience using infrastructure monitoring tools and alerts Experience with compliance and regulatory audits General Qualifications: Must be a United States citizen Must be able to handle complex technical problems and meet contracted service level goals Ability to diagnose, remedy and repair both hardware and software Demonstrate ability to work in a team or independently to complete projects Demonstrate ability to recommend applicable and appropriately sized solutions to business problems presented by customers Demonstrate ability to convert customer project requirements into an accurate scope of work Document work performed and time spent on tasks Ability to work and communicate professionally with customers and business associates Current drivers license, proof of insurance, and reliable transportation required Must be neat and presentable Company Description Ostari was founded in the heart of Silicon Valley in 1981.

Today, Ostari is one of the most trusted names in IT Managed Services and Information Technology consulting. Our growing list of worldwide clients will tell you our commitment to technical expertise anexcellent customer service is as strong as ever. We serve our clients with the support of our major technology partnerships, including the worlds most reliable brands. Ostari is headquartered in California with offices across North America.

We've been active in the greater Boston area for many years, and are executing on our plan to develop new business throughout Greater Boston and New England, and grow our regional footprint and recognition. Our employees tend to stay because Ostari is a great place to work. Every team member contributes to the the product of the whole, enabling a sense of self-esteem, well-being and a healthy lifestyle that balances work and family. We promote and fund continuing education for all team members and provide excellent health insurance for them and their families.

We have industry standard time-off policies and at this time, most of our team is working from home. Ostari was founded in the heart of Silicon Valley in 1981. Today, Ostari is one of the most trusted names in IT Managed Services and Information Technology consulting. Our growing list of worldwide clients will tell you our commitment to excellent customer service is as strong as ever.

We serve our clients with the support of our major technology partnerships, including the worlds most reliable brands. Ostari is headquartered in California with offices across North America. We've been active in the greater Boston area for many years, and are executing on our plan to develop new business throughout Greater Boston and New England, and grow our regional footprint and recognition. Our employees tend to stay because Ostari is a great place to work. Every team member contributes to the product of the whole, enabling a sense of self-esteem, well-being and a healthy lifestyle that balances work and family.

We promote and fund continuing education for all team members and provide excellent health insurance for them and their families. We have industry standard time-off policies and at this time, most of our team is working from home.