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Manager, Process Design Enrollment and Billing

Oscar Health
Tempe, AZ
  • Posted: over a month ago
  • Full-Time
Job Description

Hi, we're Oscar. We're hiring a Manager, Process Design Enrollment and Billing for our Concierge Optimization Team!

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

The Manager, Process Design Enrollment and Billing will lead and push all components of deliverables to completion related to the enhancement of Oscar's high-priority, complex, operational technology-driven projects. You will be predominantly focused on the technical product roadmap, such as RPA Implementation for several departments processes, for the Member LifeCycle; including project timeline, scope, budget, schedule and outcomes.

You will report to the Senior Manager, Process Design & Strategy. This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, or Washington. Note, this list of states is subject to change. #LI-Remote


  • Help develop, strategize, plan, build and scale new technical interventions from scratch to guide optimization, scalability, and cost reduction
  • You will advocate for development of a technical roadmap for the Member LifeCycle
  • Partner with all team members and lead process from strategic objective to delivery
  • Work with leadership and our product partners to provide technical solutions that meet engineering, operational, and requirements
  • Increase overall effectiveness of our platform organization by systematically identifying and solving root cause organizational and technological challenges discovered through the course of program delivery
  • You will partner with other Strategy & Operations Teams to ensure teams meet their schedule targets by implementing industry-best practices in program and project management and roadmap delivery, creating novel solutions.
  • You will lead delivery of company-wide projects


  • 5+ years of experience leading or directing cross-functional programs in varied sizes concurrently as either a TPM, Project manager or product manager in healthcare domain
  • Experience working with several different project methodologies(Agile, Waterfall, Scrum) and productivity tools
  • Experience identifying and resolving systemic issues in both software and people systems
  • Knowledge in fundamental information/technology systems and how they work such as relational databases, APIs, AI/ML, ETL processes, RPAs.
  • 3+ years experience in health care
  • Health Insurance, Health Systems, or Healthcare Consulting
  • Experience with Eligibility, Enrollment, and Billing

Bonus points:

  • Bachelor's Degree
  • Lean Six Sigma Green Belt or Higher
  • Change Management Certification
  • Project Management Certification

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. 

Life at Oscar: 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We aim to make health care affordable and accessible for all, and apply this same vision to our perks and benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ( to make the need for an accommodation known.

To protect the health and safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at to submit an accommodations request.

*Note: In-person work includes: employees required to work from our offices, employees conducting sales work in the field and employees conducting at-home or in-person visits with members.

Oscar Health


Tempe, AZ



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