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Network Support Technician

Ortho2 Ames, IA

  • Expired: June 01, 2021. Applications are no longer accepted.

Ortho2, a leading provider of orthodontic practice management software, is seeking a full-time Network Support Technician in their Ames, Iowa office. The right candidate will have proven experience with network set-up, maintenance and troubleshooting, with and high level of customer service and ability to multitask. Job Requirements: Responsibilities: Provide end user support primarily for Windows PCs and servers, however additional support for Macs and virtualized environments can be expected as well. Provide support and consulting for new clients during onboarding and setup period. Work with end users and their designates to obtain data that will be converted to Ortho2 practice management software. Install, configure, and troubleshoot Microsoft SQL Server, Microsoft server operating systems and IIS. Diagnose and resolve hardware issues, network connectivity and application related questions for third party products. Test assembled systems using established procedures and standards to verify correct system operation. Coordinate activities with other Ortho2 departments as needed to provide  technical support to our customers. Occasional travel to customer locations throughout North America for installations and onsite trouble shooting.



Ames, IA



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