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Customer Service Associate

Orlando Jobs Staffing
Seven Corners, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Service Associate

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Our customer service associate will act as a connection, providing information to target consumers. The goal will be to ensure exceptional service standards and sustain high customer satisfaction.

The best kind of customer representative is someone who is genuinely delighted to help others. A great CSR is tolerant, empathetic, and intensely communicative.

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Customer Service Responsibilities

Handle high volume of customers

Produce sales leads

Identify and evaluate customers’ needs to deliver satisfaction

Build sustainable relationships of trust through open and interactive discussion

Provide accurate, valid and comprehensive information by using the right methods/tools

Reach personal/customer service team sales targets and call handling quotas

Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

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Customer Service Requirements

Within commutable distance to Seven Corners, VA

Some proven customer support experience or experience as a client service representative

Track record of not just reaching, but exceeding quota requirements

Experience with CRM systems and practices

Customer orientation and capacity to adapt/respond to different types of characters

Exceptional communication and presentation skills

Ability to multi-task, prioritize, and control time effectively

High school degree

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We provide training that enables an employee to put themselves in their client's shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.

*Apply now to be a part of our customer service team with a team-oriented work environment. Thank you!

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Orlando Jobs Staffing

Address

Seven Corners, VA
USA

Industry

Business

View all jobs at Orlando Jobs Staffing