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Customer Service Representative

Orkin Denver, CO
  • Expired: 15 hours ago. Applications are no longer accepted.

At Orkin, our purpose is to help protect the world where we live, work, and play.

Our Customer Service Specialists are committed to this purpose.

Our Customer Service Specialists are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career!

The Successful Customer Service Specialist Will . . .

Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:

  • Contact customers to schedule and confirm service appointments
  • Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
  • Schedule & communicate with Service Technicians to meet customer requirements
  • Perform outbound calls to customers to follow-up on service received
  • Perform outbound calls to customers regarding outstanding account balances
  • Receive payments from past due customers
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
  • Reschedule unserviced accounts within 24 hours
  • Answer inbound customer service calls with an open, friendly greeting
  • Utilize strong listening skills and probing questions to identify the customer’s concern and evaluate their needs
  • Use strong communication skills to communicate/empathize with customers
  • Work well within a team
  • Participate in quality assurance processes/programs/initiatives as requested

If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team!

We Offer…

  • Competitive hourly pay
  • Comprehensive benefits package including medical, dental, vision, maternity & life insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Quality, comprehensive training programs

Why Orkin?

  • Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
  • As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
  • The Pest Management Industry is growing – and is a recession-resistant line of business
  • Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

Are you ready to take your CAREER to the next level?

Requirements: We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.

Keywords: customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable

Orkin

Why Work Here?

Great benefits, stable environment, employee driven culture.

BE A PART OF THE ORKIN STORY We have a GREAT story to tell and those chapters come from many women and men who never knew anything about us, and now they proudly tell the story of their careers. We have attracted many employees from all walks of life, military, service, delivery, beverage, retail, restaurants, etc., and the comment made is they wished they would have joined us sooner. We are a quality company whose leadership believes in people. Listen to Charlene tell her story who began as an Outside B2B sales person and explains why she stays at Orkin: https://www.youtube.com/watch?v=HfW1lQbHPy4 We welcome you to apply today via your smart phone or other device. It is simple. Who knows, you may decide your time with us is the chapter you have always wanted to write. Required Skills: Key words: Sales Professional, Sales Representative, Territory Sales, Door to Door Sales, Route Sales, B2B, Business to Business Sales, Commercial Account Sales Professional, Sales, Cold Calling, Self- Motivated, Business Development

Address

Denver, CO
USA

Website