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Deskside Support Engineer - L2

Orion Global Managed Services US Inc
Marlborough, MA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

**This is a contract position; $33 per hour**

Level 2 Tech Support – Deskside Engineer

We are looking for an experienced Desktop Support Engineer who can provide onsite, white-glove installation, maintenance, and support services in a highly demanding environment.

General Requirements:

  • Possess a wide range of technical skills including client, server, software deployment, email & application knowledge.
  • Strong Break Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices.
  • Troubleshooting and resolving hardware, O/S, and software issues.
  • Need good working knowledge in Microsoft Office 365, Microsoft Exchange, Azure AD, and SSO
  • Imaging / Reimaging computers/hard drives.
  • Provide Installation, Moves, Additions, Changes, and Decommissioning of end-user equipment.
  • Providing face-to-face customer support as well as telephone support for remote users.
  • Ongoing maintenance tasks on the company's desktop environment.
  • Knowledge of firewalls and networking (Switches/Routers)
  • Highly professional with excellent communication skills, professional attitude, and the flexibility to work out of hours if needed.
  • Ability to understand and adhere to all company policies and work without supervision.
  • Dealing with 3rd parties and OEMs if required.
  • Experience with printers – Xerox
  • Experience with Microsoft Suite
  • MAC support - a plus

  • Able to lift up to 20 pounds – standard PC, etc
  • Must be detail-oriented and self-motivating.
  • Consistently able to provide excellent customer support to the entire staff, representing a variety of personalities and management levels.
  • Broad experience in IT with a basic understanding of Networks, Servers, and Telecoms.
  • Experience including remote control of PCs and video conferencing knowledge.

Preferred Qualifications:

  • A+ Certification or equivalent
  • Network +
  • CCENT Certifications and/or equivalent
  • ITIL Foundations or Equivalent Certification a plus

Pay: $33.00 per hour

Hours: Monday – Friday; some off-hours/overtime possible

Immediate start pending successful interview and relevant checks

Possible 25-35% travel to support two sites; mileage will be reimbursed


Orion Global Managed Services US Inc


Marlborough, MA




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