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Operations Manager

Original X Productions
Chicago, IL
  • Expired: January 29, 2023. Applications are no longer accepted.


Original X Productions (OGX), formerly Superfly X, has opened Harry Potter Magic at Play in Chicago. OGX is looking for a Operations Manager who is resourceful, innovative, passionate, committed, and value fun in everything that they do. This temporary project-based role will run from approximately January 2023 through June 2023.

This position is responsible for delivering an outstanding guest experience, running an efficient day-to-day operation with a special focus in overseeing and managing the operations and logistics of the ancillary revenue program. These programs include our food & beverage cafe, a premium photo experience, our Special Events/Party packages, and The Owl Post. This position is responsible for cultivating an engaging, positive, and inspiring environment for our Guests and Team Members.

  • Support the goals and objectives for the MAP business unit to ensure the teams deliver the highest customer service possible and that team members observe all protocols and training procedures
  • Running efficient day-to-day operation of the Food & Beverage cafe
  • Maintaining relationships with vendors and suppliers to ensure a steady supply of materials at reasonable prices
  • Ensure that costs are controlled, inventory is managed and that results are analyzed regularly to highlight problem areas with immediate action taken
  • Responsible for merchandising as well as display and décor with the purpose of optimizing sales
  • Oversee the booking, execution, servicing and detailing of events in the Special Events / Party Room
  • Coordinating with each department within the organization (Guest Services, Revenue and Facilities teams) to ensure that products or services meet customer needs
  • Oversee all aspects of operational set-up and break down of party room events (equipment needs, rental needs, and station set-up)
  • Manage logistics of the premium photo sale experience to ensure customer is receiving the most valuable experience
  • Oversee the postcard sales & managing the mail process in the Owl Post
  • Recruit, interview, hire, train, and develop an ancillary revenue operations team
  • Develop, manage, and approve line schedules for all operations staff
  • Train all staff with regards to the proper techniques and etiquette for service
  • Assisting in the creation of training and reference materials for ancillary revenue operations team including upscale techniques and standards for display
  • Strategic insight into the systems, policies, and offerings that will lead to successful business results
  • Maintain service areas and stock rooms to ensure health and safety standards are met and upheld
  • Identify and maximize revenue drivers while optimizing the overall guest experience
  • Provide leadership and sound judgment to the benefit of the company
  • Act on behalf of the Site Manager when the Site Manager is off site or off duty
  • Regularly assume the role of the Manager on Duty as required
  • Enforces all rules and regulations; upholds proper levels of accountability and supports discipline in partnership with people and culture when standards are not met
  • Interface with other department managers and third-party managers to achieve strategic goals and objectives
  • Assists with special company projects as may be needed
  • Any and all duties as assigned

  • 3+ years of management experience in food and beverage / events / entertainment industry
  • Possess or able to obtain Food Handler's License and any other necessary requirements
  • Bachelor's degree or equivalent experience
  • Proven ability to work effectively as part of a fast-paced team
  • Hands-on experience in the implementation and operation of attractions including inventory management, guest services, and food operations
  • Strategic thinker with strong conceptual skills, self-motivated, enthusiastic, flexible, and adaptable
  • Exceptional communication skills
  • Extremely organized and detail oriented
  • Maintains composure under pressure and enjoys working in a fast-paced and fluid environment
  • Ability to effectively interface with the public and handle emergency situations in a calm and authoritative manner
  • Must be able to work a variable schedule including nights, weekends, and holidays

The annualized pro-rated salary range for this position is $60K-65K

Original X Productions


Chicago, IL
60701 USA