Operations Manager

Description:

Original X Productions (OGX), formerly Superfly X, has opened Harry Potter Magic at Play in Chicago. OGX is looking for a Operations Manager who is resourceful, innovative, passionate, committed, and value fun in everything that they do. This temporary project-based role will run from approximately January 2023 through June 2023.

This position is responsible for delivering an outstanding guest experience, running an efficient day-to-day operation with a special focus in overseeing and managing the operations and logistics of the ancillary revenue program. These programs include our food & beverage cafe, a premium photo experience, our Special Events/Party packages, and The Owl Post. This position is responsible for cultivating an engaging, positive, and inspiring environment for our Guests and Team Members.

• Support the goals and objectives for the MAP business unit to ensure the teams deliver the highest customer service possible and that team members observe all protocols and training procedures
• Running efficient day-to-day operation of the Food & Beverage cafe
• Maintaining relationships with vendors and suppliers to ensure a steady supply of materials at reasonable prices
• Ensure that costs are controlled, inventory is managed and that results are analyzed regularly to highlight problem areas with immediate action taken
• Responsible for merchandising as well as display and décor with the purpose of optimizing sales
• Oversee the booking, execution, servicing and detailing of events in the Special Events / Party Room
• Coordinating with each department within the organization (Guest Services, Revenue and Facilities teams) to ensure that products or services meet customer needs
• Oversee all aspects of operational set-up and break down of party room events (equipment needs, rental needs, and station set-up)
• Manage logistics of the premium photo sale experience to ensure customer is receiving the most valuable experience
• Oversee the postcard sales & managing the mail process in the Owl Post
• Recruit, interview, hire, train, and develop an ancillary revenue operations team
• Develop, manage, and approve line schedules for all operations staff
• Train all staff with regards to the proper techniques and etiquette for service
• Assisting in the creation of training and reference materials for ancillary revenue operations team including upscale techniques and standards for display
• Strategic insight into the systems, policies, and offerings that will lead to successful business results
• Maintain service areas and stock rooms to ensure health and safety standards are met and upheld
• Identify and maximize revenue drivers while optimizing the overall guest experience
• Provide leadership and sound judgment to the benefit of the company
• Act on behalf of the Site Manager when the Site Manager is off site or off duty
• Regularly assume the role of the Manager on Duty as required
• Enforces all rules and regulations; upholds proper levels of accountability and supports discipline in partnership with people and culture when standards are not met
• Interface with other department managers and third-party managers to achieve strategic goals and objectives
• Assists with special company projects as may be needed
• Any and all duties as assigned

• 3+ years of management experience in food and beverage / events / entertainment industry
• Possess or able to obtain Food Handler's License and any other necessary requirements
• Bachelor's degree or equivalent experience
• Proven ability to work effectively as part of a fast-paced team
• Hands-on experience in the implementation and operation of attractions including inventory management, guest services, and food operations
• Strategic thinker with strong conceptual skills, self-motivated, enthusiastic, flexible, and adaptable
• Exceptional communication skills
• Extremely organized and detail oriented
• Maintains composure under pressure and enjoys working in a fast-paced and fluid environment
• Ability to effectively interface with the public and handle emergency situations in a calm and authoritative manner
• Must be able to work a variable schedule including nights, weekends, and holidays