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Contact (Call) Center Production Coordinator

Oregon Corrections Enterprises Lakeview ,OR
  • Posted: over a month ago
  • $23 to $33 Hourly
  • Part-Time
  • Benefits: medical, vision, 401k, dental, life_insurance
Job Description

 

Recruitment Open: May 12, 2020

Recruitment Close: May 26, 2020 11:59 pm

Do you have a desire to work in an environment where what you do each day makes a positive difference in the lives of Oregonians? Do you have experience working in a contact center environment and excellent customer service and leadership skills?

If so, then a position with Oregon Corrections Enterprises (OCE) could be the right career choice for you. OCE has an opening for a Contact Center Production Coordinator position. This position is located at the edge of Oregon’s beautiful high desert at Warner Creek Correctional Facility in Lakeview, Oregon. This part time position offers a competitive compensation package including employer paid health, vision, dental, paid time off (PTO), retirement through the Oregon Public Employees Retirement System (PERS), and more.

OCE offers a dynamic and challenging work environment under the Oregon Accountability Model supporting public safety by providing Oregon Department of Corrections (DOC) adults in custody with training and work experience. OCE offers a competitive compensation package including employer paid health, dental, vacation benefits and retirement through the Oregon Public Employees Retirement System.

Applicants must successfully pass a Law Enforcement Data System (LEDS) criminal and civil court background checks, pre-employment drug screening, and successfully complete a twelve month probationary period. An annual criminal background review is a condition of employment. This position is represented by the Association of Oregon Corrections Employees (AOCE) union. Additional information about OCE may be found on the internet at: http://oce.oregon.gov/

DUTIES & RESPONSIBILITIES:

As a collaborative team member, you will provide supervision, coordination, and training of AIC (adults in custody) agents for various contractor businesses within the Contact Center at Warner Creek Correctional Facility. This facility currently has a 75 contact center agent seat capacity.

  • The successful candidate in this position will:
  • Ensure a safe and secure work environment within the institution, following OCE and institution rules and policies.
  • Provide support and coordination of all Contact Center businesses located at WCCF.
  • Effectively communicate with and train business partners on how to work effectively and safely within an institutional environment.
  • Actively supervise AIC agents on behalf of the contractor.
  • This position helps to develop and enforce production control standards for the Contact Center, as well as ensures that correct administrative steps are taken for project coordination within the institution.
  • Maintain records of production and prepare any necessary reports for contractor and AIC work programs.
  • Help to identify the scope and diversity of programs/projects, training required, resources needed, required actions necessary, by reviewing existing methods and making approved modifications.
  • This position requires the skill and ability to interpret and understand oral and written instructions to relate and communicate with staff and AIC, and be knowledgeable of computers and software as they apply to the business operation and contact center industry.

MINIMUM QUALIFICATIONS

Your application will be reviewed to determine that you have the education and/or experience required for this position. To be considered for this position, you must meet the following minimum qualifications:

  • Two years of Contact Center operational experience - preferably in a correctional setting
  • OR
  • 3 years customer service experience with general knowledge of procedures and regulations, computers, and software common to telecommunications industry (if using customer service experience to qualify, be sure to note transferrable skills in your cover letter)
  •  
  • High school diploma, or equivalent GED certificate

DESIRED ATTRIBUTES

  • Only the candidates whose experience most closely match the qualifications and desired attributes of this position will be invited to an interview. We seek candidates with work history that demonstrates the following:
  • Preference will be given to applicants with supervisory Contact Center experience
  • Working knowledge of adults in custody in a correctional business unit
  • Ability to coach, correct, provide behavior and performance based oral and written feedback to adults in custody
  • Security, law enforcement and/or correctional experience
  • Bilingual (Spanish) not required, but desirable

 

 

ADDITIONAL INFORMATION:

Only complete applications will be considered. Be sure to answer all supplemental questions and attach all required documents. Qualified applicants whose background most closely match the needs and requirements for this position will be invited to interview. A criminal history, civil court background, and motor vehicles check is conducted on all applicants meeting minimum qualifications.

Oregon Corrections Enterprises (OCE) complies with the Federal Prison Rape Elimination Act (PREA). PREA prohibits OCE from hiring, or promoting anyone who has engaged in, been convicted of, or been civilly or administratively adjudicated for engaging in sexual abuse in Institution settings. These include a jail, prison, or other correctional facility (including juvenile corrections) AND any institution or facility where people are residing for the purpose of receiving care or treatment (e.g., adjudicated delinquent, neglected, placed in State custody, mentally ill or disabled, chronically ill, or physically disabled, etc.). These include skilled nursing care, intermediate or long-term care, or custodial or residential care (e.g., group home, rehabilitation, assisted living/nursing home, hospice, etc.).

This standard requires OCE to conduct background checks on all applicants considered for employment or promotion to consider any incidents of substantiated allegations of sexual abuse or sexual harassment in determining whether to hire or promote anyone who may have contact with inmates.

For more information regarding PREA please visit: http://nicic.gov/PREA

Only those applicants most closely meeting the desired and minimum qualifications and skills will be invited to interview.

HOW TO APPLY:

Submit the ZipRecruiter online application and the following:

  1. Resume detailing your work history, be sure to list start and end dates for positions held (Required)
  2. Cover Letter describing why you would be successful fulfilling the duties and responsibilities of this position (Optional)
  3. Copy of college transcripts (if applicable)
  4. Copy of DD214 if claiming veteran’s preference. Please note this form must be attached if you wish to claim preference. (if applicable)

If you have questions about this recruitment please email:ocehrdocs@oce.oregon.gov

PLEASE CONSIDER JOINING US!

Oregon Corrections Enterprises is committed to affirmative action, equal employment opportunity and workplace diversity

Company Description
Making a Difference

OCE provides meaningful work experiences for every offender. With training and guidance, the men and women in OCE work programs will return to their communities with a stronger work ethic and viable job skills, increasing their ability to succeed.

Keeping Current with Future Job Skills Demands

OCE is a progressive leader in developing career opportunities. By offering advanced training and state-of-the-art equipment, OCE is keeping current with industry standards and providing marketable job skills.

Leading the Way with Great Partnerships

By working with the Oregon Department of Corrections, state agencies, non-profit agencies, and the public, OCE builds partnerships that sustain work opportunities for offenders. OCE constantly explores new business opportunities and partnerships. Working together, we reduce recidivism while saving money for Oregon's taxpayers.

Quality and Value

High-quality standard and custom products and services are the foundation of what OCE does. A continuously expanding array of products and services keeps OCE current with market trends and job market opportunities.

OCE's Commitment

Working for Oregon Corrections Enterprises is an opportunity for us to help others and contribute towards making our communities safer. Each of us has an important role in fostering positive change by guiding and mentoring offenders. We make a difference!

Oregon Corrections Enterprises

Why Work Here?

OCE offers a competitive compensation package including employer paid retirement!

Making a Difference OCE provides meaningful work experiences for every offender. With training and guidance, the men and women in OCE work programs will return to their communities with a stronger work ethic and viable job skills, increasing their ability to succeed. Keeping Current with Future Job Skills Demands OCE is a progressive leader in developing career opportunities. By offering advanced training and state-of-the-art equipment, OCE is keeping current with industry standards and providing marketable job skills. Leading the Way with Great Partnerships By working with the Oregon Department of Corrections, state agencies, non-profit agencies, and the public, OCE builds partnerships that sustain work opportunities for offenders. OCE constantly explores new business opportunities and partnerships. Working together, we reduce recidivism while saving money for Oregon's taxpayers. Quality and Value High-quality standard and custom products and services are the foundation of what OCE does. A continuously expanding array of products and services keeps OCE current with market trends and job market opportunities. OCE's Commitment Working for Oregon Corrections Enterprises is an opportunity for us to help others and contribute towards making our communities safer. Each of us has an important role in fostering positive change by guiding and mentoring offenders. We make a difference!

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