Skip to Main Content

Helpdesk Technical Specialist

Orbis Technologies, Inc.
Annapolis, MD
  • Expired: November 13, 2022. Applications are no longer accepted.

Orbis Technologies, Inc. provides award-winning products, solutions, and services powering enterprise software for hundreds of clients across four continents and fourteen countries. Orbis is unlike any other company in our industry.

Not only do we have a world-class component content management platform-RSuite-but we create the documentation, online help, visual media, training materials, and other types of content required to compete at the highest level. Orbis is seeking a Helpdesk Technical Specialist who will be responsible for working support tickets, setting up user hardware and assisting the IT team with projects. The candidate should be able to diagnose and resolve problems quickly and be able to effectively communicate with users and teammates in the IT department.

Candidate must be a fast learner and possess excellent interpersonal skills, high degree of integrity and strong work ethic. The candidate should be able to respond to email, instant messages (IM) and phone calls in a timely fashion. The goal is to ensure our customers are provided Outstanding Customer Service and ensure our technology infrastructure runs smoothly and efficiently.

Essential Duties & Responsibilities: Triage, resolve and follow up on Helpdesk tickets. Escalate unresolved issues as needed. Image laptops and install requires software.

Provide technical support for both local and remote staff. User account administration: create, update, and reset user accounts. Review system security and audit logs.

Other duties as assigned.

Orbis Technologies, Inc.

Address

Annapolis, MD
21401 USA

Industry

Technology