CONSTITUENT SERVICES SPECIALIST I
- Expired: June 09, 2021. Applications are no longer accepted.
SUMMARY: Provide customer service to residents and businesses of Orange County by providing property information through telephone, email and in person, and correctly prepare applications for all exemptions available to property owners per Florida law. Work is performed under the supervision and direction of the Director, Tax Roll, CS, Exemptions. Position is also under the oversight of the Assistant Property Appraiser/Chief of Staff with guidance of the Property Appraiser.DUTIES AND RESPONSIBILITIES:The duties of the Constituent Services Specialist I Services Specialist I may include, but are not limited to the following:Answer all incoming phone calls and forward calls as needed to appropriate staff on issues that are complex or require more detail.Assist customers in obtaining property information such as exemptions, legal descriptions, value, millage, ownership, maps or other property related characteristics or direct customers accordingly to other available resources.Assist public with the completion and filing of applications for homestead and other exemptions.Perform general research of agency property records such as multi-year tax roll searches.Assist other departments, as necessary.
Duties, responsibilities, and activities may change at any time with or without notice.Performs other related duties as assigned by management.SUPERVISORY RESPONSIBILITIES:This job has no supervisory responsibilities.QUALIFICATIONS:Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.Each year of required education may be substituted by two (2) years of work experience. Each year of required work experience may be substituted by two (2) years of additional education.Computer skills required: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook).Must have strong telephone and interpersonal skills and the ability to problem solve and find solutions.Should possess excellent written and verbal communication skills.Must be able to quickly gain a working knowledge of the various activities performed by all departments, including knowledge of office practices and procedures.Must possess the personality and temperament necessary for working under stress in dealing with the public.The employee is eligible to begin the CFE designation process following their initial 180-day trial or "introductory" period as a new OCPA employee and may be eligible for CFE incentive pay upon successful completion of the program.Bi-lingual in English/Spanish preferred, but not required.COMPETENCIES:Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Design's workflows and procedures.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.PHYSICAL DEMANDS AND WORK ENVIORNMENT:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:The employee is required to frequently stand, walk, sit, utilize hand and finger dexterity, climb, balance, bend, stoop, kneel or crawl and required to talk or hear.While performing the duties of this job, the noise level in the work environment is usually moderate.The employee must frequently lift and /or move more than 20 pounds.Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus.SPECIAL WORKING CONDITIONS:All county employees may be called upon to assist other departments in a declared emergency situation (i.e., Hurricane).SPECIAL PROVISIONS:While employed by the Orange County Property Appraiser, must not for gratis or for compensation: engage in any real estate activities such as, but not limited to, buying, selling, or acting as a broker for others; appraise property; sell OCPA computerized database information; engage in any outside computer programming or consulting.
Employees and members of their household may not own or hold financial interest in an appraisal business.AT WILL STATEMENT:Employment at the Orange County Property Appraiser's Office is on an "at-will" basis. It may be terminated at any time, with or without cause by either the employee or employer. It is not guaranteed, contracted, or promised for any length of time.
No person other than the Orange County Property Appraiser has the authority to alter the at-will status of your employment or to enter any employment contract with you. The Orange County Property Appraiser reserves the right to change, amend or revoke rates of pay, terms and conditions of your employment and job offers at any time.
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