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Technical Account Manager - NetSuite Professional Serivces

Oracle Lombard, IL
  • Posted: May 22, 2019
  • Full-Time

As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.
Analyzes business needs to help ensure Oracle solution meets the customer s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.
8-10 years of experience relevant to this position including 4 years of consulting experience. Prior team leadership or management experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed.
*Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.*
As an acknowledged authority within the Oracle NetSuiteGlobal Business Unit (GBU), the Technical Account Manager (TAM) is a highly-experienced consulting position responsible for delivering technicalservices and solutions with product-wide impact.
Leads the delivery of services that helps to ensure successof customers implementations by reducing risks and by employing leadingpractices A TAM ultimately aids in maximizing customers long-term success withtheir investment in Oracle NetSuite.
Analyzes customer requirements from both functional andtechnical viewpoints to help ensure Oracle NetSuite solutions meets thecustomer s objectives by combining industry leading practices, product &technical knowledge, and business acumen. As a position oftechnical/professional influence, this individual frequently operates at theleading edge of technology accessing expertise both within the TAM departmentand throughout the Oracle NetSuite GBU.
Recommends and justifies changes and enhancements to Oracle NetSuitefunctional and technical process flows to meet very complex customer needs.Exercises creativity and independent judgment to deliver functional andtechnical expertise on a wide range of business and technology solutions.
Draws upon and coordinates resources from the larger TAMteam and other resources to deliver services. Seamlessly works to enablepartner and professional services teams to ensure customer success. As athought leader and trusted advisor, effectively influences difficult decisionsat the leadership-level of customer organizations. Enables business developmentefforts by providing subject matter expertise both directly and leveragingresources from the broader GBU. Resolves very complex customer escalations.Drives customer process direction and decisions by providing domain leadershipwithin relevant industries on end-to-end enterprise solutions.
Minimum of 8 years of experience relevant to this positionincluding 4 years of functional and technical consulting experience. Managementor team leadership experience preferred. Requires strong communication andconsultative skills. Undergraduate degree or equivalent experience preferred.Product or technical expertise relevant to practice focus. Ability to lead largeteams. Strong communication, influencing and negotiation skills.
Functional Skills and Experience include:
Functional ERP consulting experience isrequired. NetSuite ERP experience is aplus.
Solid understanding of common business &accounting processes (Order to Cash, Procure to Pay, etc) is required
Experience with Retail and eCommerce (POS and Webstores)NSPOS and/or SCA a plus.
Technical Skills and Experience include:
-{PS..0}->Firm understand of SAAS/Cloud deliveryarchitecture is required (must be able to identify, and explain architecturaltiers, components and functions of each)
Solid understanding of SDLC including commonpractices for source code management, version/change control, testing andrelease processes along with common IDEs and Source Code management tools ishighly desired
Experience with performance and scalabilitytopics is strongly desired. Must be able to identify and speak to factors thataffect transactional performance, throughput, and scalability. Identify and speak to strategies for verticaland horizontal scaling.
Understanding of Oracle database or otherrelational databases and factors that contribute to performance of databasesand queries is highly desired
-{PS..1}->Understanding of leading practices to be able toconsult with customers on characteristics and design of high performance,robust integrations is highly desired
General Skills and Experience include:
Must be an expert communicator and be able tolead demanding enterprise customers even in difficult situations
Must possess strong analytical and synthesisskills to identify and resolve complex functional and technical issues
**Job:** **Consulting*
**Organization:** **Oracle*
**Title:** *Technical Account Manager - NetSuite Professional Serivces*
**Location:** *United States*
**Requisition ID:** *19000N9B*
**Other Locations:** *CA-CA,Canada-Toronto*



Lombard, IL
60148 USA

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