Senior-level implementation professional who performs high-profile, complex, or very large implementations in addition to providing leadership and assistance to the other members of the implementation team. Responsible for ensuring large implementations are 'set for success' at the start of the project.
Analyze business needs and provide recommendations on how to program the product hierarchy to address the customer s specifications taking a holistic view across multiple products. Pro-actively troubleshoot and suggest solutions to customer issues. Write custom reports and exports, and make modifications to the solution to meet customer's needs. Mentor and develop lower level Implementation Consultants. May assist in a presales capacity to help drive sales as well as acting as a technical escalation on major projects
10 years experience including 5 years consulting experience preferred. Product or technical expertise relevant across the Oracle Hospitality product portfolio. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
The Consulting Training & Enablement team, within the Oracle Food & Beverage Technical Services group, is comprised of F&B industry experts with strong hospitality solution knowledge and architecture expertise. The goals of this team are to support the Global F&B Consulting teams through focused project engagements, workshop instruction and digital training content creation.
A Technical Services Solution Architect is responsible for the following:
- Provide overall Solution Design for customers including written plan with hand-off to lead consultant
- Provide project guidance and resource mentoring for Global F&B Consulting
- Working with Strategy team to provide product launch collateral
- Subject matter expertise for classroom product training
- Contribution of content for digital self-paced training
- Maintaining and expanding personal product knowledge
- Developing implementation tools and templates for Global F&B Consulting
Work is non-routine and complex, involving the application of advanced technical/business skills in areas of specialization, in particular with Simphony POS, Back Office, Reporting & Analytics, and related products. Prior experience with Strategy and Product Management functions is a plus. At least 4 years of Oracle/Micros Hospitality products experience is preferred. Excellent communication & presentation skills with both internal and external resources required. The ability to travel domestically and internationally on occasion is required.
Title: Implementation Consultant IV
Location: United States
Requisition ID: 19001GRW