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Expert Services Specialist

Oracle Arcadia, CA
  • Posted: July 17, 2019
  • Full-Time

Member of an expert services team who is responsible for delivering a quality solution in a timely manner, on budget and to a client*s satisfaction. Responsible for delivering a set of services and key deliverables that match customer specifications. Key responsibilities include the development, testing, and launching of marketing programs.
Member of the Expert Services team who provides expert services both as an individual and a team member. Takes direction from senior team members and management to ensure quality marketing deliverables for Oracle customers. Has strong subject matter expertise in marketing programs and campaigns. Has the ability to develop, coordinate, test, and launch standard interactive marketing programs using the Oracle Marketing platform for on-time, on-budget, and error free project deliverables. Has the ability to provide guidance to junior members. Can actively manage customer escalations. Reviews project requests from clients to determine how to implement using established processes and best practices, or scope production specifications for custom projects. Seeks direction from leadership and escalates issues as required.
2 Years of professional experience. Experience coding experience. Experience with HTML, Adobe Photoshop, CSS, and JavaScript. Previous experience interacting with client/customer base.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
POSITION: Campaign Specialist
LINE OF BUSINESS: ORACLE MARKETING CLOUD
REPORTS TO/:/Campaign Manager

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KEY OBJECTIVE
/ /
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Campaign Services is a key team within the Oracle MarketingCloud Consulting Organization responsible for delivering full service campaignexecution for our managed services customers.
The Campaign Specialist plays an important role inthe managed services ecosystem, reporting into the Campaign Manager and deliveringfull service campaign execution support to our Customers. In this role, you will deliver white gloveservice through product expertise, delivery excellence, while having a strongcustomer focus.
SPECIFIC RESPONSIBILITIES
PrimaryResponsibilities
  • *Product Expertise*: Functioning as a power user for Oracle s email marketing platform, Responsys
  • *Client Support*: provide day to day Client support for all campaign related support activities
  • *Campaign Execution*: Scope, Build, test and launch simple to highly advanced email campaigns and interactive programs on-time, on-budget and error free
  • *Delivery and Process Excellence*: ensuring all campaign tasks are executed applying Oracles, predefined campaign processes designed to deliver high quality campaigns and timely deployments
  • *Collaboration*: Working closely with Oracle Customers, Client partners, and internal stakeholders on overall campaign execution strategy
  • *Documentation*: responsible for maintaining Client documentation across all assigned work
  • *Reporting*: provide ongoing Client and internal account summary, project status, and adhoc reporting as applicable
  • *Best Practices*: work directly with our extended campaign team and cross-functional stakeholders to help drive campaign services best practices
  • *Culture*: contribute to building and maintaining a global team player culture, with a focus on positive values, collaboration and creating a positive and successful working environment
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RELEVANT EXPERIENCE and TRAINING
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  • {PS..0}-> -{PS..1}->2 years professional experience required. Ideal candidate will have email marketing orinteractive marketing industry experience
  • {PS..2}-> -{PS..3}->Strong knowledge of HTML (email amajor plus) and/or quality assurance for interactive campaigns
  • {PS..4}-> -{PS..5}->Bachelors degree in Marketing, InformationTechnology or related degree
  • {PS..6}-> -{PS..7}->Strong communication skills
  • {PS..8}-> -{PS..9}->Experience working with emailmarketing tools a huge plus
  • {PS..10}-> -{PS..11}->A team player who also works wellindependently, thinks creatively, solves problems, and takes initiative
  • {PS..12}-> -{PS..13}->Comfortable with tight deadlines;organized, efficient, detail-oriented and able to multitask
  • {PS..14}-> -{PS..15}->Desire to learn and work indigital marketing
Job: **Consulting*
Organization: **Oracle*
Title: Expert Services Specialist
Location: United States
Requisition ID: 19000TPL

Oracle

Address

Arcadia, CA
91007 USA

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