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Director - Business Operations - NetSuite Professional Services

Oracle Dublin, OH
  • Posted: September 18, 2019
  • Full-Time

Provides programs to improve operational efficiency, consistency. Provides business practices and processes. Drives policies and procedures that monitor and support the organization*s operational and financial business objectives. Provides analysis and advice to management in the areas of operations, resource management, finance, revenue accounting, pricing, and/or contracts. May also be responsible for administration, knowledge management, and/or communications.
Develops and monitor P&L forecasts. Develops and monitor metrics to measure other key performance indicators and group performance. Performs competitive analysis. Creates pricing strategy and cost accounting (business modeling) for projects. Reviews contracts for terms, pricing and approvals. Work with account team to close deals. Interfaces with client to resolve contract/delivery disputes. May be responsible for directing resource management staff, ensuring maximum utilization. May be involved with compensation and bonus process. Manage at least two direct reports.
Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Summary:
Oracle's NetSuite Global Business Unit is seeking a strong Professional Services Contracts Administration Director to enhance our contract management process . The process will cover standard and non-standard transactions legal document generation, maintenance, review, compliance and modification. This role will partner with multiple internal groups including the Services Verticals, Sales Operations, Finance and Legal to maintain compliance, reduce risk, eliminate complexity and provide efficient Customer support.
Responsibilities include:
Develop templates and implement processes for a faster turnaround of consulting engagement documents
Develop and track metrics/KPIs for relevant to Contract Administration

  • [if !supportLists]-> -[endif]->Enforce compliance with Oracle s business policies and procedures
  • [if !supportLists]-> -[endif]->Develop and conduct trainings for relevant process changes or where better compliance is needed
  • [if !supportLists]-> -[endif]->Assist and/or manage consulting approval escalations
Work with Sales, Consulting Operations, Legal and Finance to facilitate approvals, and signature approval process for custom Statement of Works and Project work orders.
Participate in contract negotiation process as necessary.
Mentor and train Contract Analysts
Manage assigned Contracts Analysts
Special projects as needed.
Miscellaneous reporting and process documentation.
Qualifications include:
10 years related experience in the software industry, including consulting, operations, contract and/or order management experience.
Bachelor level degree required. MBA a plus.
Ability to manage multiple and often conflicting priorities and deadlines
Excellent written/verbal communication and presentation skills
Ability to write and understand technical documents
Solid analytical and decision making skills
Strong attention to detail and organizational skills
Strong Project Management skills preferred
Strong computer skills, including proficiency in Microsoft Word, Visio, Excel and PowerPoint
Previous experience as a manager or team leader preferred
Ability to work in a global environment, including remote management and willingness to attend meetings outside regular business hours when needed
Ability to work independently, prioritize and resolve problems
Ability to work in a team environment
High level of energy, drive, enthusiasm, initiative and commitment
Experience creating, managing and maintaining shared contracts management databases, including document imaging and reporting.
Demonstrated ability to manage multiple, tactical deals while developing standard cross functional processes and policies.
Experience using ERP software applications. NetSuite experience a plus.
Job: **Business Operations*
Organization: **Oracle*
Title: Director - Business Operations - NetSuite Professional Services
Location: United States
Requisition ID: 190017DI
Other Locations: Canada

Oracle

Address

Dublin, OH
43016 USA

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