As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. The Customer Service Director is responsible for delivery of departmental results for support operations through successful direction of line managers and their staff within the department. You will ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are established and strived for by each team, driving quality/productivity improvement efforts, understanding and conveying strategies of the Oracle Support Services organization, and positioning the organization within support and Oracle.
The Director will be responsible for all aspects of the respective US Client Relations organization, including the direction of department senior managers and their staff. A large component of this job is to translate departmental goals into performance objectives for each line manager and measure departmental and individual performance against plan. To accomplish this goal, you will jointly develop and implement an employee development plan for each line manager and recommend strategies for improvement areas. Your role will also include approval for salary and bonus recommendations as well as approving all personnel decisions (including hiring, promotion, transfer, compensation, and disciplinary action).
Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to influence thinking or gain acceptance of others in sensitive situations.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
This individual will provide overall management and leadership for global customer support team.
Oracle s Construction andEngineering Global Business Unit (CEGBU) is transforming the world by helpingorganizations plan, build and operate critical assets. The CEGBU serves over125,000 customers globally ranging from small subcontractors to the largestgeneral contracting firms and asset owners. CEGBU solutions support ourcustomer's ability to propose, prioritize & select strategic investments aswell as control, manage and execute related projects. CEGBU solutions easilyintegrate with financial, human resource, supply chain, asset management andother enterprise and niche solutions. We process over 6 billion dollars insubcontractor payments monthly, manage billions of documents & pieces ofcorrespondence while managing over 8 trillion dollars in project value. As arelatively small business unit within Oracle we strive to deliver excellentresults by attracting and retaining the best people, delivering the besttechnology in the industry and focusing on delivering exceptional service toour customers.
Title: Customer Service Director-Client Services Organization
Location: United States
Requisition ID: 19000YHO