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Customer Service Representative

Opusing Bothell, WA
  • Expired: 21 days ago. Applications are no longer accepted.

Job title:-Customer Service Representative
Duration:-04 months (contract)
Location:- Bothell WA 98011
Shifts:- 8:30 AM
Pay rate:- 16$/hr

Description:

POSITION SUMMARY:
The representative is to service the needs of our patients by educating them on products and services, listening to concerns/addressing issues, providing informational literature when necessary and placing supply orders.

ESSENTIAL TASKS:
Ability to answer hi-volume in-bound calls via an automated phone system.
Ability to make outbound calls to patients and referrals as necessary.
Respond quickly and professionally to customer telephone questions and concerns.
Gather Patient demographics and billing information as needed to complete requested orders.
Process orders using Byram ERP system.
Maintain customer records by updating account.
Recommend additional products that may be necessary or available to the customer.
Achieve daily completion of CS Credit Review.
Must possess excellent communication skills and the ability to practice proper phone etiquette.
Basic Microsoft Office, particularly Word and Outlook.
Provide feedback to Group Team Lead regarding issues with accounts.
Conducts routine tasks as directed; works under clearly defined guidelines
Contributes to specific objectives and outcomes as directed.

QUALIFICATIONS:
Basic skills with moderate level of proficiency. Consults with senior peers on non-complex projects.
1-2 years customer service experience
Associate Degree

USE OF EQUIPMENT:
Telephone
ERP System
Calculator
Computer
Photocopier
Fax Machine/Scanner
File bound

TRAVEL REQUIREMENTS: Little or no traveling required (less than 10%)

PHYSICAL DEMANDS:
Speaking
Walking
Standing
Reaching
Keying/Typing
Bending
Pushing
Hearing
Sitting

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time

Opusing

Why Work Here?

Platform to learn and self improvement

Opusing, LLC is a National Staffing Agency which is hiring for various clients all over the USA. Opusing believes in “Collaborative Effort” to channelize skills & experience of our teams to deliver Multi Dais Business Critical & Innovative IT Solutions & services in a diversity of verticals worldwide. We are passionate in helping diversified profit & non- profit business groups through delivering “Innovative Solutions” to reach & maximize their business objectives. Purpose: Provide customers with innovative technology and insightful impacts. Business: Technology consulting, Product development, Training, Integration, Staff Augmentation & HR Outsourcing. Value: Deliver high quality customized solution with outstanding support and services.

Address

Bothell WA 98011
Bothell, WA
98011 USA

Website