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Customer Service Representative

Opusing Alton, IL
  • Expired: 25 days ago. Applications are no longer accepted.

Job Details

Job title: - Customer Care Agent

Start Date: 1/13/2020

Duration: - 6 MONTH (contract to hire)

Pay Rate: - $13.00 per hour ($13.50 per hour for bilingual)

Location: 1420 Discovery Pkwy, Alton, IL 62002

Shift: Monday – Friday, 6:00am – 9:00pm/possible rotating weekends

Job Summary

A Customer Care Account Representative is responsible for selling home warranty and energy related products and services in a blended environment handling both inbound and outbound customer service calls. Account Representatives will work closely with supervisors and coaches to meet quality assurance guidelines for professionalism, sales/customer service techniques and customer engagement.Responsible for responding to customer interactions with courtesy and professionalism. Responsible for responding to sales calls by offering all available products. This is a sales-focused, customer-obsessed; purpose-driven & people-powered environment. Responsible for retaining customer relationships. The position requires flexibility to work weekends and/or evenings via a rotating schedule (non-traditional schedule).

Required Skills:
• Strong customer-obsessed service and purpose-driven sales skills.

• Strong organization, communication, problem-resolution and relationship building skills.

• Ability to convey information to or respond to inquiries from customers, colleagues, leadership and contractors.

• Proficient typing skills and computer literate

• Ability to continuously improve customer service skills and systems knowledge through self-development and coaching.

Education, Certifications/Licenses

Required: High School or GED

Preferred: Associate Degree, some college courses

Related Work Experience:


• 1 year experience in Sales or Customer Service Preferred:

• Previous work experience in a fast paced Call Center environment

• Experience accurately capturing details of phone conversation on paper and in a computer application.

• Experience with direct or suggestive sellingSpecific Skills& Knowledge:Required:

• Proficient typing and computer application skills (minimum of 40 wpm)

• Strong attention to detail with ability to multi task while speaking with a customer on the phone.

• Easily adapt to change while balancing multiple priorities

• Ability to work a continuously flexible schedule including evenings, weekends, and holidays with punctuality and consistent work attendance.

Current hours of operation are 6:00 am – 10:00 pm Sunday - Saturday

• Motivation for sales, adhering to set computer guided scripts and procedures

• Excellent verbal and written communications skills, effective listening skills, and ability to identify needs through phone conversation


• Knowledge or familiarity with HVAC equipment and standard concepts

• Proven track record of exceeding quotas and business goals

• Proven ability to work successfully in a results-oriented environment

• Bilingual (Spanish)

• Ability to handle a high call volume environment while maintaining high performance

This is a full-time position, paying base pay plus sales bonus on EVERY sale. There is no limit to what you can earn!

Working Conditions/Physical Requirements:Account Representatives may sit or stand, but are required to remain at their desks except for scheduled lunch and breaks;

Office Environment Disclaimer:This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.


Why Work Here?

Platform to learn and self improvement

Opusing, LLC is a National Staffing Agency which is hiring for various clients. Opusing believes in “Collaborative Effort” to channelize skills & experience of our teams to deliver Multi Dais Business Critical & Innovative IT Solutions & services in a diversity of verticals worldwide. We are passionate in helping diversified profit & non- profit business groups through delivering “Innovative Solutions” to reach & maximize their business objectives. Purpose: Provide customers with innovative technology and insightful impacts. Business: Technology consulting, Product development, Training, Integration, Staff Augmentation & HR Outsourcing. Value: Deliver high quality customized solution with outstanding support and services.


1420 Discovery Pkwy, Alton, IL 62002
Alton, IL
62002 USA