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CSR Customer Service Representative

Opulence Management
Westbury, NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We need a Customer Service Representative who is passionate about working with other people and growth within a company! Our firm has expanded to the New Hyde Park area and is taking charge of our telecommunications client’s newest product launch. Our sales and Customer Service Representatives are on the front lines of working with our customers, maintaining those relationships, and bolstering our clients' acquisition and retainment rates.

This candidate to join our team would be dedicated to advancing our values, compassionate with people, and exceptional at delivering results on behalf of our renowned clientele.

 

Responsibilities of our Customer Service Representative:

  • Communicate and directly assist customers in completing the sales process with qualifying customers after presenting all relevant information on product offerings

  • Manage and help the complete sales cycle and on-boarding of new customer accounts

  • Provide necessary details on the newly released home products

  • Understand and learn our products inside and out to be able to answer any questions regarding the home technology and the sales process

  • Report daily and weekly sales metrics for each client with the rest of the Sales and Customer Support Representative team for easy forecasting and projections of the launch of the client

  • Acknowledge specific and individualized customer needs throughout the sales process and resolve all inquiries

  • Work with other Customer Service Representatives and the sales support team to ensure the success of product rollout and customer satisfaction

  • Ensure ultimate customer satisfaction in products/services and provide a professional and complimentary customer support experience

 

Requirements of our Customer Service Representative:

  • A High school diploma or equivalent is required

  • Experience in the customer support, sales, hospitality, or retail-like field is preferred

  • Confidence that is utilized reassuringly while explaining product features and benefits

  • Self-motivated, with the ability to complete tasks effectively with minimal supervision

  • A passionate individual with the dedication to solving customer problems and fulfilling their needs

  • High level of professionalism and exceptional communication skills

 

What we can offer our Customer Service Representatives:

  • Growth and advancement potential from the entry-level

  • Travel opportunities (in and out of the United States)

  • Competitive pay structure

  • Enhanced learning and development opportunities

  • Hands-on coaching, training, and mentorship from upper-level management staff

Company Description
It’s easy to find flashy advertising that lacks an approach or a campaign that shows a solid technique but is weakened by traditional strategy and branding. However, every client deserves a firm that takes the time to study their business and their buyers. And this doesn’t happen in a day; it takes time and the right resources. At Opulence Management, we are both rational and creative. We are a reliable team of passionate, hardworking people who love helping brands increase their target audience by efficiently entering new markets.

Opulence Management

Address

Westbury, NY
USA

Industry

Business