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Pharmacy Customer Service Representative

Optum Jeffersonville, IN
  • Expired: 20 hours ago. Applications are no longer accepted.

Join Us for Our Job Fair
Tuesday, October 29, 2019 and Wednesday, October 30, 2019 from 1:00pm to 7:00pm
UnitedHealthcare
1050 Patrol Road
Jeffersonville, IN 47130

We strongly encourage you to apply in advance of the event if you are interested in this opening. Attendance at the event isn't required to be a candidate for potential employment.

Training classes start soon - apply today!

You’ve heard this all your life. Trust matters. Being trusted matters a lot. Here at OptumRx we’ve earned the trust of more than 65 million people who rely on us for the prescription drugs that improve their health and lifestyle. Now, we trust that you can take advantage of some of the best training and tools in the world to help serve our customers and their care providers. You’ll take as many as 50-70 calls per day from members who have questions about their prescriptions and you’ll use your personality and our tools to make each call successful. This is no small opportunity. This is where you can bring your compassion for others while building your career.

Primary Responsibilities:

  • Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
  • Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
  • Ask appropriate questions and listen actively while documenting required information in computer systems
  • Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
  • Make outbound calls to customers on prescription orders and payment issues
  • This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to member prescription and/or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

To learn even more about this position and hear from our other Pharmacy Customer Service Representatives, click here to watch a short video: http://uhg.hr/pharmCSRvideo

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher) or equivalent work experience
  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

Preferred Qualifications:

  • 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

Helping create positive customer experiences for our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doing your life’s best work.SM

847758000

Optum

Why Work Here?

Optum® is a health services and innovation company.

Optum, the fast growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities. Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs. We want to make health care work better for everyone. This depends on hiring the best and brightest. Explore opportunities today and begin your life’s best workSM.

Address

1050 Patrol Road, Jeffersonville, IN 47130
Jeffersonville, IN
USA