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Bilingual (English / Spanish) Senior Customer Service Representative

Optum Phoenix ,AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! 

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual  Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast growing environment. 

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

The Customer Service Representative (Community & State Consumer Retention Specialist) role is within the M&R Telesales segment of UnitedHealthcare. This position is for non-licensed individuals who will be responsible for leading both inbound and outbound call efforts building connections with past and present UnitedHealthcare members through exceptional customer service skills. These efforts help to identify the specific wants and needs of the Medicaid population as well as supporting the organizations goal of further retaining membership and closing gaps in care. The information gathered will be utilized to better align the organization for growth within key markets while focusing on meeting the needs of our consumers.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 7:00am - 7:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 4425 E Cotton Center Blvd Phoenix, AZ 85040.

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.   

Some of our offerings include:

  • 18 days of Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement - up to $5,250 per calendar year for job-related coursework
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at: http://uhg.hr/uhgbenefits

Primary Responsibilities:

  • Inbound and Outbound Call Campaign Support
  • Maintain a strong understanding of State Medicaid programs
  • Obtain basic call center metrics and expectations consistently (Quality, Adherence, Campaign outcomes, Attendance, etc.)
  • Collect and input pertinent information obtained into the appropriate company systems
  • Navigate through multiple systems, with a general understanding of the United HealthCare Products and Benefits.
  • Create meaningful, compassionate connections with Community and State consumers while engaging in fact finding conversations
  • Demonstrate compassion while working with individuals who are economically disadvantaged, medically underserved or without employer funder health coverage
  • Demonstrate comfort with the Medicaid eligible client base and possesses compassion and understanding for the Medicaid population

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma, GED, or Equivalent work experience
  • Minimum of 3+ years of combined education, work and/or volunteer experience
  • Bilingual English and Spanish

Preferred Qualifications:

  • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
  • Social work, behavioral health, disease prevention, health promotion and behavior change  (working with vulnerable populations)
  • Sales or account management experience
  • Customer Service Experience

Helping create positive customer experiences for our members can drive your sense of impact and purpose. Join us as we improve the lives of millions.  Learn more about how you can start doing your life’s best work.SM

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in healthcare. And we are the largest business in the nation dedicated to serving their unique health and well - being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our Healthcare system. Ready? It's time to do your life’s best work.SM

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Company Description
Optum, the fast growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.

Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

We want to make health care work better for everyone. This depends on hiring the best and brightest. Explore opportunities today and begin your life’s best workSM.

Optum

Why Work Here?

Optum® is a health services and innovation company.

Optum, the fast growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities. Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs. We want to make health care work better for everyone. This depends on hiring the best and brightest. Explore opportunities today and begin your life’s best workSM.

Address

4425 E Cotton Center Blvd Phoenix
Phoenix, AZ
USA