Skip to Main Content

Inbound Customer Service Representative

OptimumCX
Fort Worth, TX
  • Posted: over a month ago
  • Full-Time
Job Description

You must be a resident of Texas to be considered. Compensation: $14 per hour.

This exciting work at home job is a direct hire opportunity with OptimumCX LLC. Please pay close attention to the technology and environment requirements for this position. The ideal candidate for this exciting work from home opportunity will demonstrate extensive knowledge in professional customer service and have excellent written and verbal communication skills. Customer Service Representatives will be participating in paid, virtual training from home. In this role, the Customer Service Representative should be disciplined and strongly self-motivated to take great care of the customers and resolve their needs.

The primary role of the Customer Service Representative is supporting our account is to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources. Our primary calls consist of:

  • Customer calls consist of a variety of questions regarding their account balance, payment activity, setting up payment arrangements and adjustments. Agents will assist with customer portal and update all account information. Agents will utilize the systems available to access and are expected to review the account, answer the customers questions.

Requirements

  • Must be at least 18 years of age
  • Must have a HS Diploma/GED
  • Must be able to pass a background check
  • A quiet workspace, ergonomic chair, and desk
  • Must be able to type a minimum of 25 WPM
  • Self-motivated/Self-disciplined
  • Strong Work Ethic
  • Professional Demeanor
  • Computer Skills
  • Detail Oriented
  • Strong communication skills both verbal and written


Technology Requirements:

Below are the necessary computer requirements. Please do not apply unless all requirements have been met.

  • Windows 10
  • Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better processor
  • 8GB RAM or better
  • Direct Ethernet connection
  • Consistent 50/10 Mbps Internet connection
  • Two monitors - a television screen will work as a 2nd monitor
  • Ergonomic keyboard and mouse
  • Webcam
  • Headset - Must have noise cancellation and a mute button

Benefits

  • Full time work hours
  • Paid training
  • Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions
  • Benefits offered after completion of 90 consecutive workdays
  • PTO Accruals day one

OptimumCX

Address

Fort Worth, TX
USA

Industry

Business

View all jobs at OptimumCX

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.