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Sales Supt Admin/ Customer Service Representative

Optimize Manpower Solutions, Inc. West Warwick, RI
  • Expired: over a month ago. Applications are no longer accepted.

Job Title: Sales Supt Admin/ Customer Service Representative
Location: West Warwick, RI
Duration: 10 Months’

Job Description:

  • Provides operational and support services to the entire sales organization which could include:
  • Inbound order desk, specialized inbound/outbound sales, call center overflow, specialized order/account processing, sales research, reporting and analysis, sales method and policy development, quota setting, credit compliance, inventory management, work order accuracy, ad-hoc project management, merchandising of retail & third-party sites and may also include advertising inventory management.
  • Uses multiple systems for purposes which may include: to enter pre and post-sales information, fulfill orders, process and post payments, and/or verify order accuracy.
  • May initiate new service order requests, coordinates and tracks product/service installation process.
  • Support and lead ad hoc projects generated by Client Sales Channels.
  • Prepares reports as requested.
  • Educates customers on Client products & services.
  • Meets or exceeds critical monthly performance standards including but not limited to: data entry accuracy and productivity.
  • Draft routine client and/or customer correspondence.
  • Responds to questions, helps resolve problems, and directs calls to appropriate resources.
  • Completes special operational and client projects as assigned.
  • Acts as liaison and coordinator with other departments, outside vendors, and external customers.
  • Provides order activity updates to Sales Support Manager / or Supervisor.
  • May coordinate and process off-line orders coming through G2B, E-commerce, Friends and Family.
  • May act as back up phone support during periods of high call volume or point of contact for customers in the absence of the sales force.
  • May provide assistance conducting refresher training with existing Reps.
  • May coordinate with Courtesy Accounts for employees, property managers, VIPs, government officials and/or reciprocal agreements with other MSOs.
  • May assist in pre-sale planning activities and post-sale activities.
  • May coordinate sales project events and other activities with sales force.
  • Client Business
  • May manage all orders from initial sale through installation and billing.
  • May interface with all areas of the installation process to ensure orders are completed by the delivery date.
  • May sell services to inbound-calling customers.
  • May assist with overflow call-handling duties for inbound retention, sales, etc.
  • Interfaces with field provisioning engineers to confirm delivery interval feasibility for off-net orders.
  • Works closely with local billing coordinators to ensure, sold, installed and billed revenues are accurate.
  • Client Media
  • May prepare sales presentations, proposals, and media kits.
  • May pull qualitative research and assist in building and exporting advertising schedules.
  • Complete change orders, promotions/taggable paperwork and traffic instructions.
  • Client Business Video Transformation Order Management Agent Requirements

Roles & Responsibilities:

  • Entry level support role requiring basic skills; can perform some of the basic tasks within the function.
  • Some impact at the job or department level Problem Complexity
  • Performs simple, routine work
  • Selects correct processes from clearly prescribed rules, past practices, or instruction
  • Seeks advice and guidance on non-routine or problem areas from supervisor.
  • Any deviations from the norm are cleared by the supervisor/manager Autonomy
  • Under close supervision, exercises limited latitude/independent judgment;
  • Work typically involves detailed checks or close review of output by a senior co-worker and/or supervisor/manager Knowledge
  • Assignments require minimal knowledge beyond the assigned work
  • Demonstrates correct understanding of routine aspects of work
  • Work as an order support specialist as part of a team at Client Business led by the Order Management Department.
  • Be responsible for handling the workflow and provisioning system work related to commercial video upgrade orders from Client Business customers across the country.
  • Major Tasks
  • Manage and update the Video orders entered by another group who gains customer agreements.
  • Adhere to procedural and administrative methods and procedures.
  • Process daily scheduled orders taking inbound calls from field services personnel.
  • Update internal workflow tools used across all Client Markets such as OPTIX, BID, and TOMS.
  • Take incoming calls from Field Service Technicians and provision the new Telephone service being installed with new equipment being installed at the customer location.
  • Make outbound calls to customers when necessary to reschedule installations or arrange special times for installs to occur.

Required Qualification:

  • HS diploma, GED or relevant work experience

Required Experience:

  • One-year experience required in related field (i.e. Administrative, Data Entry, Retail)
  • 0-2 years of experience in area of responsibility Dept/Org Scope & Impact

Required Skills:

  • Data Entry and Updates in multiple applications.
  • Excellent interpersonal and customer service skills, the ability to work independently and as part of a team.
  • Ability to meet deadlines with attention to detail.
  • Flexible work hours.
  • Ability to work on a computer and telephone for 8 hours per day.

Optimize Manpower Solutions, Inc.

About our Company: - Optimize Manpower Solutions, Inc. is responsible for carrying out the recruitment process and is a service provider for 22nd Century Technologies. 22nd Century Technologies is a business enterprise that supports demanding staffing programs for Corporations and State and Local Government Agencies. Its journey began in 1997 by supporting large Federal contracts which nudged us in the direction of creating large candidate pools across the country. Over the last 20 years, we have built a strong business model that is carefully constructed to deliver on multiple facets. We have proven past performance of providing services that exceed our clients' expectations. Today 22nd Century technologies supports clients in all 50 states and has grown to be a company that is trusted and sought for providing a complex mix of workforce solutions. With a firm grip on the entire spectrum of staffing solutions, we have placed more than 500,000 skilled resources and delivered 15 million+ man-hours. “22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply." Optimize Manpower Solutions, Inc. is proud to service TSCTI recruitment needs with Our Global Delivery model with 110 recruiters, data miners and research analysts working across multiple time zones is backed by an internal database of 2.4 million resources across all major industries. Check us out at


West Warwick, RI