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Customer Service Representative / Medical Assistant / Healthcare Admin

Optimize Manpower Solutions, Inc. Providence, RI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Duration: 0-6 Months(s) + Possibility of Extension
Shift Hours : Rotational
Shift Type:- Hybrid (Mostly On- Site)
Location:  RIDOH - COVID-19 Unit, Cranston, RI, 02909
Work Week  :  1 - Monday, 2 - Tuesday, 3 - Wednesday, 4 - Thursday, 5 - Friday,  6- Saturday. 7- Sunday

 

Job Description :

Start date: 12/16 (Required candidates interested in/available for the training class SD of 12/16)


Local candidates only (working hybrid schedule, at least 3 days per week onsite but likely to move to 100% onsite)

• Schedule- Must be able to provide support 21-35 hours a week with ability to work off-hour shifts, weekends, and holidays as needed with COVID-19 volumes.
• The position may require working non-standard hours (i.e., evenings, weekends)
• Length of position will be determined by response needs and funding

The unit is open 7 days per week. Candidates must be willing to work at least one weekend day. Days and shift times are subject to change although currently EpiOps runs an 830-5pm schedule.

Case Investigator

Core function:
The Case Investigator will support the Rhode Island Department of Health (RIDOH) COVID-19 Unit with emergency management and response-related activities, including COVID-19 case investigation, contact tracing and other infection control outreach activities driven by community response needs. The candidate is primarily responsible for contacting people with laboratory-confirmed, probable, and suspected diagnoses of COVID-19 and provides health education and guidance in the hopes of interrupting ongoing disease transmission.

General Description of duties:
Primary assignments include the facilitation, investigation and follow-up of reported COVID-19 cases and contacts. Response support activities could also include entering information in disease reporting and contact monitoring databases, communicating and providing guidance to community partners, and providing prevention and intervention guidance.

Duties include:

  • Conduct telephone calls with laboratory-confirmed, probable, and suspected diagnoses of COVID-19 to complete case interviews, elicit and trace contacts exposed to COVID-19
  • Provide follow-up instructions to cases and contacts related to isolation/quarantine and symptom monitoring and assesses the need for medical care and supportive services for the individual and/or household or close contacts
  • Provide patients and contacts with information about isolation and quarantine procedures, and if appropriate, refer them for testing
  • Provide information pertaining to other social and/or health resources
  • Collect and accurately records information obtained from the case interview and contact gathering into a data base
  • Assess the contact's information to determine support needs to maintain health and compliance during isolation or quarantine
  • Recognize, document and alert the Lead Investigator of trends in customer calls
  • Identify and escalate information to supervisor about complex cases and/or settings that may require enhanced attention
  • Ensure policies and procedures for investigations, including interview guides and call scripts, are maintained in a uniform and consistent manner
  • Identify community settings (e.g., workplace, retail, travel) that may require further investigation
  • Identify inter-jurisdictional exposures (e.g., live in one county/state and work in another county/state, travel for work or leisure to another county/state/country)
  • Collaborate and coordinate with a team of public health professionals (e.g., surveillance coordinators, surveillance triage and support staff, contact tracers, care resource managers, epidemiologists, clinicians) to efficiently obtain clinical and sociodemographic information, provide necessary supportive services during for isolation, and notify close contacts of exposure to COVID-19.
  • Inform the team and supervisor when communication attempts with patients are unsuccessful, and practice problem solving to find alternate methods for outreach. Elevate complex situations to supervisor for further guidance.
  • As needed and relevant, refer selected patients and contacts (e.g., clinically complex, living or working in congregate settings) to appropriate health department infection control or clinical personnel for further investigation or case management.
  • Develop/maintain community referral relationships and effectively connecting patients and families to community resources
  • Participate in requisite trainings, regular program meetings, and quality monitoring improvement activities to ensure and enhance the quality of case investigation activities and program outcomes
  • Adhere to all HIPAA and PHI privacy laws, maintaining strict confidentiality of patient information and protecting individuals' privacy
  • Assist in other outreach activities as it relates to COVID-19 such as vaccination clinics, dissemination of infection control communication, and outreach to vulnerable populations etc.
  • Performs all other duties as assigned or requested by Supervisor.

Other:

  • Schedule- Must be able to provide support 21-35 hours a week with ability to work off-hour shifts, weekends, and holidays as needed with COVID-19 volumes.
  • The position may require working non-standard hours (i.e., evenings, weekends)
  • Length of position will be determined by response needs and funding


Qualifications:
Minimum Qualifications/ Experience Requirement:

  • Strong verbal and written communication skills, including active listening, emotional intelligence
  • Ability to interact in an empathetic and nonjudgmental manner with culturally diverse populations and persons experiencing a wide range of social conditions
  • Critical thinking and problem-solving skills, and the ability to use sound judgment in responding to client issues and concerns
  • Ability to adapt to changing environments and receive constructive feedback
  • Ability to use discretion, maintain confidentiality, and practice ethical conduct
  • Ability to work effectively with all levels of staff, establishing and maintaining collaborative
  • professional relationships
  • Strong time management skills (organization, prioritization, multitasking)
  • Ability to work independently and as part of a multidisciplinary team
  • Proficiency with MS Office 365 (i.e., Outlook, Word)
  • Attention to detail: obtaining all required information;
  • Analytical skills: determining referral sources based on the information received (e.g. specialty groups);
  • Good phone etiquette when speaking to individuals from all demographics and life situations, including patience, cultural awareness, and process;
  • Dependable and flexible to changes as pandemic evolves
  • Ability to speak, read, and write English

Preferred Qualifications/ Experience Requirement:

  • Associate degree or equivalent with up to two year of applicable community experience
  • Bachelor's degree or higher from an accredited college or university, with no experience
  • Flexibility, cultural competence, and understanding of application of motivational interviewing techniques
  • Ability to employ dynamic communication and interpersonal skills, cultural competency/ sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds
  • Experience conducting telephone-based or in person interviews and collecting and entering data
  • Experience with health education, community outreach, linkage to care, social services
  • Experience in customer service industry
  • Experience in public health
  • Bilingual skills —fluency in the primary language(s) of the geographic area and communities assigned to support
  • Knowledge of HIPAA and PHI privacy laws
Company Description
About our Company: -
Optimize Manpower Solutions, Inc. is the fastest growing staffing company in North America and the only firm of its kind specialized in all type of staffing services. Optimize Manpower Solutions, Inc. with its Headquarters in Newark, DE with presence in 30+ states of the Nation. Optimize Manpower Solutions, Inc. has over 50+ Information Technology & General Staffing Services contracts in place with numerous United States Government and Private sector Agencies.

We help organizations, identify, recruit and select the best talent for either contract or permanent positions. Through effective specifically targeted supplemental staffing services, we help organizations derive more value from their investment and better equip them for the competitive business environment of tomorrow. For more details check us out at http://ompsol.com

Optimize Manpower Solutions, Inc.

Why Work Here?
We will go beyond your expectation without cutting corners to tailor solution best fit for you and your company.

About our Company: - Optimize Manpower Solutions, Inc. is the fastest growing staffing company in North America and the only firm of its kind specialized in all type of staffing services. Optimize Manpower Solutions, Inc. with its Headquarters in Newark, DE with presence in 30+ states of the Nation. Optimize Manpower Solutions, Inc. has over 50+ Information Technology & General Staffing Services contracts in place with numerous United States Government and Private sector Agencies. We help organizations, identify, recruit and select the best talent for either contract or permanent positions. Through effective specifically targeted supplemental staffing services, we help organizations derive more value from their investment and better equip them for the competitive business environment of tomorrow. For more details check us out at http://ompsol.com

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Address

Providence, RI
02909 USA

Industry

Business

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