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Customer Remediation Advisor / CSR

Optimize Manpower Solutions, Inc.
Bentonville, AR
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Duration:  3 months (Possible Extension)

Job Description:

  • As a Customer Remediation Advisor, your role will be to focus on providing accurate resolutions for customers. You will handle customer relationships and assist with their individual service needs whilst delivering extraordinary customer service.

Preferred Experience:

  • Proven Call center experience -At least 3-5 years’ experience.

Roles & Responsibilities

  • Respond to customers through various channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate. You will also perform research to complete back-office transactions
  • Acquire detailed knowledge of product ranges and excellent service.
  • Offer an excellent level of customer service, pro-actively serve customers across their product portfolio, handle high-volume customer inquiries across the product range.
  • Follow clear instructions and guidelines to resolve customer enquiries at the first point of contact.
  • Training is given to enable you to establish trust and resolve customer queries, handle complaints. Constant monitoring, mentorship, and development will be given to ensure continuous improvement.
  • Collaborate with colleagues across multiple departments to provide a high-quality service to customers
  • Recognize individual customer service needs and resolve their enquiry
  • Provide resolutions to avoid customers having to call again, or have the call transferred
  • Ability to handle complaints, log complaints, and escalations with appropriate disposition code in the system
  • Excellent customer service and social skills with the ability to recognize and support the specific needs of the most vulnerable customers
  • Maintain and update customer-related information systems to ensure accurate records, collecting and accessing appropriate information relevant to your call type
  • Process back-office transaction in the system related to customer remediation
  • Keen to progress to other levels and will consistently self-assess your performance against agreed targets by working closely with your manager
  • Work effectively as part of a team, recognizing how teams can deliver phenomenal results

Requited Qualifications:

  • High School Diploma/GED

Required Skills:

  • Experience in contact/call center, customer service
  • Excellent communication and interpersonal skills
  • Good written skills
  • Problem Solving Skills
  • The flexibility of shifts and to work overtime hours as per business requirements.
  • Dedication to performance quality or doing an extraordinary job
  • Results-Oriented
  • Analytical & problem-solving skills
  • Stress management abilities
  • Ability to maintain high levels of confidentiality and data security standards
  • Ability to handle multiple tasks with minimal supervision
  • Ability to look after specific Inbound/Outbound calls from customers
Company Description
About our Company: -
Optimize Manpower Solutions, Inc. is the fastest growing staffing company in North America and the only firm of its kind specialized in all type of staffing services. Optimize Manpower Solutions, Inc. with its Headquarters in Newark, DE with presence in 30+ states of the Nation. Optimize Manpower Solutions, Inc. has over 50+ Information Technology & General Staffing Services contracts in place with numerous United States Government and Private sector Agencies.

We help organizations, identify, recruit and select the best talent for either contract or permanent positions. Through effective specifically targeted supplemental staffing services, we help organizations derive more value from their investment and better equip them for the competitive business environment of tomorrow. For more details check us out at http://ompsol.com

Optimize Manpower Solutions, Inc.

Why Work Here?
We will go beyond your expectation without cutting corners to tailor solution best fit for you and your company.

About our Company: - Optimize Manpower Solutions, Inc. is the fastest growing staffing company in North America and the only firm of its kind specialized in all type of staffing services. Optimize Manpower Solutions, Inc. with its Headquarters in Newark, DE with presence in 30+ states of the Nation. Optimize Manpower Solutions, Inc. has over 50+ Information Technology & General Staffing Services contracts in place with numerous United States Government and Private sector Agencies. We help organizations, identify, recruit and select the best talent for either contract or permanent positions. Through effective specifically targeted supplemental staffing services, we help organizations derive more value from their investment and better equip them for the competitive business environment of tomorrow. For more details check us out at http://ompsol.com

Address

Bentonville, AR
USA

Industry

Business

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