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Computer Aided Dispatch (CAD) Technical Specialist

Optimize Manpower Solutions, Inc. Baltimore ,MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Title: Computer Aided Dispatch (CAD) Technical Specialist

Location: Baltimore MD

Duration: 12+ Months

Job Description:

  • Troubleshoots CAD including but not limited to: ProQa, ALI – E911, 911 Mapping, AVL, MobileCom, Mobility, CADI/PTT/Status Head Interfaces, Paging, RMS, Fire Station Alerting, as well as user issues
  • Attends meetings with police, public works and fire agencies as needed, acting as a resource for information on CAD computer/network/software operations.
  • Ensures that computer record archiving follows state records retention laws for the backup and restoration of data.
  • Provide 24-hour on-call support for CAD emergency repairs and problem escalation.
  • Administer version management program
  • Conduct periodic tests and audits of system hardware and software configurations.
  • Oversee testing of all hardware/software changes to ensure proper operation. Research and document user requirements for system upgrades, modifications, and bug fixes.
  • Perform software backups as required
  • Coordinate work with all vendors
  • Perform 1st Line Triage and or repair if applicable
  • Provide system configuration, network management, virus mitigation, system administration, software support and troubleshooting of above-mentioned systems
  • Develop and maintain the overall CAD computer infrastructure

Required Skills:

  • Preferred knowledge of public safety Computer Aided Dispatch systems, and a high level understanding of the services provided by a communications center to police, fire and emergency medical services (EMS); general understanding of computer application software packages.
  • Strong knowledge of the Microsoft product line including MS Office and SQL.
  • Strong knowledge of computer network operations and the equipment necessary for proper operation.
  • Network infrastructures and management
  • Local Area Networks (LAN)
  • Wide Area Networks (WAN)
  • PC workstation and server hardware and operating system configurations
  • Change control management in a distributed software environment
  • Strong knowledge of network operations and the equipment necessary to have it work properly
  • Ability troubleshoot computer software and hardware configurations as well as schedule maintenance
  • Knowledge of Web access applications
  • Familiarity with Call Center Recording systems with knowledge of Nice Recording System recommended but not required
  • Ability to track system support requests and communicate status updates
  • Minimum Requirements
  • At least 2 years of experience in information systems with Technical Support experience
  • Bachelor's degree with major course work in computer engineering, computer science or related field may be substituted for the required experience
  • Experience in Computer Aided Dispatch system technical support is preferred but not required.
  • Previous work experience with Public Safety Agencies and/or in an Emergency Communications Environment is preferred but not required.
Company Description
About our Company: -
Optimize Manpower Solutions, Inc. is responsible for carrying out the recruitment process and is a service provider for 22nd Century Technologies.

22nd Century Technologies is a business enterprise that supports demanding staffing programs for Corporations and State and Local Government Agencies. Its journey began in 1997 by supporting large Federal contracts which nudged us in the direction of creating large candidate pools across the country. Over the last 20 years, we have built a strong business model that is carefully constructed to deliver on multiple facets. We have proven past performance of providing services that exceed our clients' expectations. Today 22nd Century technologies supports clients in all 50 states and has grown to be a company that is trusted and sought for providing a complex mix of workforce solutions. With a firm grip on the entire spectrum of staffing solutions, we have placed more than 500,000 skilled resources and delivered 15 million+ man-hours.
“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."

Optimize Manpower Solutions, Inc. is proud to service TSCTI recruitment needs with Our Global Delivery model with 110 recruiters, data miners and research analysts working across multiple time zones is backed by an internal database of 2.4 million resources across all major industries. Check us out at http://ompsol.com

Optimize Manpower Solutions, Inc.

Why Work Here?

Full time job with competitive benefits!

About our Company: - Optimize Manpower Solutions, Inc. is responsible for carrying out the recruitment process and is a service provider for 22nd Century Technologies. 22nd Century Technologies is a business enterprise that supports demanding staffing programs for Corporations and State and Local Government Agencies. Its journey began in 1997 by supporting large Federal contracts which nudged us in the direction of creating large candidate pools across the country. Over the last 20 years, we have built a strong business model that is carefully constructed to deliver on multiple facets. We have proven past performance of providing services that exceed our clients' expectations. Today 22nd Century technologies supports clients in all 50 states and has grown to be a company that is trusted and sought for providing a complex mix of workforce solutions. With a firm grip on the entire spectrum of staffing solutions, we have placed more than 500,000 skilled resources and delivered 15 million+ man-hours. “22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply." Optimize Manpower Solutions, Inc. is proud to service TSCTI recruitment needs with Our Global Delivery model with 110 recruiters, data miners and research analysts working across multiple time zones is backed by an internal database of 2.4 million resources across all major industries. Check us out at http://ompsol.com

Address

Baltimore, MD
USA