CSR / Customer service /Interconnection Coordinator

Duration: 12+ Months

Summary of Role:

• Must be vaccinated
• BG check Required
• M-F 9am CT - 6pm CT (will change after training) ..... (10am CT - 7pmCT, 11am CT - 8pm CT )
• The focus of this role is to provide excellent customer service in helping homeowners activate their new home’s solar system.
• It is vital for our Interconnection Coordinators to educate homebuyers on the solar activation timeline and obtain the required signed applications so that new home buyers’ have a streamlined experience. You will be responsible for setting proper expectations with homeowners on the solar that comes with their new home and initiating the solar activation process, which includes collecting the new homeowner’s utility account info and signed utility solar applications.
• Having a customer service mindset will be vital when working with internal and external representatives.

Essential Duties & Responsibilities:

• Maintain high-end customer satisfaction in your homeowner interaction and communication
• Capture all customer-related data into Salesforce (CRM) and record all action taken in your communication
• Superb organization skills to stay on top of a high-volume pipeline of 80-100+ homeowners you are communicating with at any given time
• Interact with homeowners through inbound/outbound calls, web chat and email to collect signed utility solar applications and set timeline expectations for system activation
• Exceed service level agreements while working in a fast-paced environment
• Develop as a subject matter expert on the solar and new home building industry and on SunPower products

Minimum Qualifications:

• Associates degree and 4+ years related customer service experience or equivalent combination of education and years of related experience
• Strong communication skills both written and verbal
• Strong computer skills, including strength in MS Word, Excel and PowerPoint
• Ability to handle high inbound and outbound call volume
• Comfortable with customer engagement
• Highly organized and able to multi-task on the job

Preferred Qualifications:

• Experience with Salesforce
• Naturally curious and focused on learning and getting better
• Knowledge of solar and leased services
• Naturally curious and focused on always learning and getting better.