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100+ Jobs For Call Center/Help Desk in Beaverton, OR

Optimize Manpower Solutions, Inc. Beaverton, OR
  • Expired: over a month ago. Applications are no longer accepted.

Job Title: Call Center/Help Desk Representative

Location: Beaverton, OR USA

Duration: 6+ Months

Job Description:

· This position is the primary person responsible for providing enterprise-wide Help Desk support services.

· This position will provide first level support for local and remote network users supporting all networked equipment.

· Shifts include evenings and weekends and some holiday shifts

Responsibilities:

· The individual fulfilling this critical role is expected to be sensitive to employee and other users systems’ issues, being able to defuse frustration at point of initial contact while providing ongoing feedback, and providing technical assistance to finalize resolution.

· Installation and configuration of business workstations as well as peripherals such as printers, cell phones and Wi-Fi connections.

· Primary Help Desk contact and support providing troubleshooting and resolution support with:

1) Monitors and measures the Help Desk tracking system and escalates issues as needed; Logs all information including problem resolution into ticketing system.

2) The ideal candidate is well organized, technically proficient and process driven to seek a correct solution in a time sensitive manner.

Required Skills:

· Customer focused and a genuine passion for speaking to customers, answering queries and solving complex issues

· Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers

· Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections

· Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

· Passionate about being the best you can be and desire to achieve targets

· Ability to clearly communicate complex topics

· Strong team working ability

· Ability to identify and escalate priority issues

Required Experience:

· 2 years of customer service experience

Preferred experience:

· Banking or call center experience preferred

Optimize Manpower Solutions, Inc.

About our Company: - Optimize Manpower Solutions, Inc. is responsible for carrying out the recruitment process and is a service provider for 22nd Century Technologies. 22nd Century Technologies is a business enterprise that supports demanding staffing programs for Corporations and State and Local Government Agencies. Its journey began in 1997 by supporting large Federal contracts which nudged us in the direction of creating large candidate pools across the country. Over the last 20 years, we have built a strong business model that is carefully constructed to deliver on multiple facets. We have proven past performance of providing services that exceed our clients' expectations. Today 22nd Century technologies supports clients in all 50 states and has grown to be a company that is trusted and sought for providing a complex mix of workforce solutions. With a firm grip on the entire spectrum of staffing solutions, we have placed more than 500,000 skilled resources and delivered 15 million+ man-hours. “22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply." Optimize Manpower Solutions, Inc. is proud to service TSCTI recruitment needs with Our Global Delivery model with 110 recruiters, data miners and research analysts working across multiple time zones is backed by an internal database of 2.4 million resources across all major industries. Check us out at http://ompsol.com

Address

Beaverton, OR
USA