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Long-Term Care Ombudsman Program (LTCOP) Representative

Optimal Defense Solutions LLC Kailua Kona, HI
  • Posted: over a month ago
  • $17 to $20 Hourly
  • Part-Time

Job Summary

Do you have one day a week to do important work in our community? Do you enjoy visiting in homes where you talk story with the kupuna? Do you have good communication skills? Are you a good observer of details? Are you over 18 and available to travel on the west side of the Big Island? If you answered yes to these questions, then this may be the perfect part time job for you.

Optimal Defense Solutions is seeking a Long-Term Care Ombudsman Program (LTCOP) Representative to assist the Hawaii Office on Aging to provide Ombudsman services to families in West Hawaii from Captain Cook to Kapaau. This position has flexible hours and you get to work independently while still being part of a statewide team of partners and volunteers. The job involves weekly island travel, daily monitoring of email and a cell phone and some data entry on a laptop which will be provided. You will be trained and have ongoing access to program experts. You will connect with your team through weekly touch base calls and a monthly conference call. Starting pay is above minimum wage, the job is flexible and rewarding and the benefits to the community are countless.

General Accountabilities

  • Must conduct, at a minimum, quarterly visits to 3 nursing homes and 1 assisted living facility and an annual visit to 8 adult residential care homes/expanded adult residential care homes and 19 community care foster family homes to provide access to Ombudsman services and monitor conditions pertaining to the health, safety, welfare and rights of the residents.
  • Shall conduct additional visits as necessary if investigating complaints. Must be able to process complaints and refer to the SLTCO for assistance.
  • Must facilitate at least one [annual] Resident Council and one Family Council, where they exist. This can be done on the same day as a visit or investigation. Can request facility to schedule RC and FC on same day but a different time.
  • Must provide at least one annual staff in-service on the LTCOP to every long-term care facility. Continuing education is a staff requirement. This can be done during a regular visit.
  • Must participate in monthly volunteer meetings with the SLTCO staff. (This may be by webinar.)
  • Participate in telephone conference with SLTCO weekly to review the status of the scope of work and to discuss completed visits.
  • Must provide Community Education presentations quarterly. (Possible sites include the AAA/ADRC, RSVP, Mayor’s Office, County Council, AARP, Rotary Clubs, churches, etc.)
  • Must maintain contact with the ombudsman volunteers for that county.
  • Must engage in advocacy at the federal and state level as requested by the SLTCO, and time permitting.
  • Must be willing to engage/partner with other state and non-profit agencies that advocate for seniors as needed and when appropriate.
  • Must develop a working relationship with the county area agency on aging (AAAs) – use of meeting room, recruitment of volunteers, expansion of program, ADRC referrals, publicity on AAA websites and newsletters, etc.
  • Must help recruit, mentor and support volunteers and refer to state Volunteer Coordinator for training and facility placement.

Job Qualifications

  • Education: College degree, with preference given to degrees in Social Work or the Humanities. Work or volunteer experience as an ombudsman may be considered in place of a four-year degree.
  • Experience: Past work experience, or is familiar with, long term care facilities and have knowledge of federal and state rules and regulations, with an emphasis on Residents Rights.
  • Must agree to follow the LTCO Program (LTCOP) “Policies and Procedures.”
  • As a representative of the SLTCO, candidate must dress and behave professionally and in a manner that always shows respect to residents, their families and facility staff.
  • Must adhere to Confidentiality of all information that is uncovered and documented. The confidentiality of ALL residents’ information is critical and only to be shared with the LTCOP, or as directed by the SLTCO. The confidentiality of the residents must be kept even after this contract expires.
  • Must be able to meet all the Ombudsman application requirements (reference checks, TB clearance, criminal background checks, conflicts of interest, etc.) and agree to be trained and certified as an Ombudsman.
  • Must be able to travel to all the long-term care facilities in that county or the designated areas of service. Reimbursement for mileage will be provided.
  • Must be able to use all five (5) senses to assess a resident’s condition.
  • Must have a designated phone line and email address for residents/family/responsibly party/staff to call.
  • Hardware/software requirements: Must have a computer for entering OmbudsManager data weekly. Software/training will be provided.


  • Excellent written and oral communication skills
  • Active listening
  • Time management
  • Coordination
  • Critical thinking
  • Service orientation

Geographic Coverage of Service

The expectation is that the cadidate will be available in the West Hawaii namely the areas of Kapa’au to Kau for the residents serviced by the LTCOP.

Optimal Defense Solutions LLC

Why Work Here?


Kona, Hawaii
Kailua Kona, HI

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