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IS&T Support Specialist I (Tier 1 Support)

Opportunity Bank of Montana Helena, MT

  • Posted: over a month ago
  • Full-Time
Job Description

Opportunity Bank of Montana offers careers in banking with a comprehensive training program, work life balance and meaningful commitment to your community. Are you looking for more than just a job? Are you ready to make a positive impact on your professional life and in your community?

If so, we want to talk to you!

Opportunity Bank of Montana is adding to our outstanding team with a Information Technology Support Specialist I. This position is based in Helena, MT. As our IS&T Support Specialist I, you will assist with bank-wide information technology support and monitoring, with a focus on Tier 1 support:

  • Monitor reports, tickets and assist with problem resolution from IT vendor for Managed Services.
  • Act as technical computer liaison to bank staff. Assist with overall software efficiencies, problem resolution and bank-wide training to implement software changes.
  • Assist with managing and completing a variety of new and ongoing projects within deadlines.
  • Assist with maintaining hardware and software inventory.
  • Provide electronic banking support and resolution to customers.
  • Assist with updating and maintaining procedure manuals, forms and documents.
  • Conduct research on new software, products, services and vendors and provide findings and recommendations.
  • Coordinate and assist with Bank and Core system software updates/releases and problem resolution.
  • Assist with IT audits.
  • Process various files to third party vendors.
  • Assist with maintaining and negotiating vendor agreements.
  • Coordinate all special and annual mailings and year-end processing.
  • Perform other related duties as assigned.

Education and Experience Requirements

High school diploma or equivalent

Education and Experience Preferences

4-year college degree (computer science,
information technology or related) & 2 years'
experience in information technology or related
field - or equivalent combination of education &
experience to include one or more years of
administration of Microsoft Active Directory
Knowledge of financial institution software and

Opportunity Bank of Montana is an equal opportunity employer. It is the policy of Opportunity Bank to provide equal employment opportunity within the Bank and motivate cooperation toward the goal of hiring and promoting available qualified personnel without regard to their race, gender, color, national origin, sex, age, religion, disability, veteran status, marital status, sexual orientation, or any other legally protected status.

Opportunity Bank of Montana


Helena, MT
59601 USA



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