Assistant Director of Information Systems-Network and Server Operations

Ophthalmic Consultants of Boston is currently seeking an Assistant Director of Information Technology-Network and Server Operations.

Under the direction of the Director of Information Technology, the Assistant Director of Information Technology - Network and Server Operations will oversee the day-to-day Information Technology network and server technologies and operations supporting Ophthalmic Consultants of Boston and affiliated Surgery Centers (OCB). This includes areas such as data center facilities and infrastructure, network facilities and infrastructure, Internet access, virtualization, identity and access management, remote access to IT services, and regulatory compliance.

ESSENTIAL POSITION RESPONSIBILITIES

•Responsible for the day-to-day leadership and management of Information Technology network and server operations.

•Manages OCB's network, server support, virtualization support, active directory services, and email systems, including operational activities of the district-wide data, voice, and video networks.

•Manages the OCB co-located Data Center along with all remote computer rooms in each individual site, including environmental and server maintenance.

•Performs root cause analysis of infrastructure problems and develops resolutions and prevention plans.

•Monitors network performance and utilization trends to assure maximum network uptime.

•Utilizes Key Performance Indicators (KPI) to measure operational performance and drive process improvement decision making.

•Ensures the protection of IT assets and the integrity, security and privacy of the information systems, communication lines, and equipment.

•Develops and manages adherence to departmental Service Level Agreements (SLAs).

•Manages the adherence to departmental Change Management (CM) procedures.

•Develops, maintains, and tests Standard Operating Procedures (SOPs) for all operational processes classified as "critical" or "important" to the success of the Information Technology department.

•Coordinates with the Director of Information Technology to ensure the disaster recovery procedures and plans are current, timely, and deliver effective restoration of IT services in the event of a disaster.

•Participates in the development of technology related policies and implementation procedures, including collaboration with internal and external stakeholders.

•Assists in the development of Request for Proposal (RFP) network and equipment specifications, evaluation of bid responses, and vendor management.

•Provides leadership in the purchase and acquisition of new technology and equipment, including consulting with appropriate stakeholders to coordinate, evaluate and recommend, and purchase new technology services and equipment.

•Collaborates with the OCB Management Team and supports the effective implementation of services impacting OCB's technology infrastructure.

•Identifies and responds to technology-related professional growth needs for all staff members and train staff appropriately.

•Complies with state and federal safety regulations relating to OSHA workplace safety.

•Demonstrates knowledge of HIPAA regulations.

EXPERIENCE

•A minimum of five (5) years' experience supporting day-to-day IT infrastructure operations and technologies, including LAN/WAN/MAN networking, server, storage, data center, virtualization, audio visual, directory services, voice communications and wireless technologies.

•Leadership and/or supervisory experience within a decision-making role.

•Experience working with internal and external stakeholders, including vendors.

•Experience with budget planning, financial management, resource management, and project management.

•Experience in an IT environment including Microsoft Windows Server and Active Directory, Azure, Microsoft 365, and VMware Services.

•Experience in network and infrastructure design.

•Working knowledge of information technology trends and practices in networking, IP convergence, telecommunications, and server administration.

•Experience in dealing with sensitive customer needs.

PREFERRED QUALIFICATIONS

•BA Preferred with 5 + years of Industry experience.

•Industry standard certifications such as MCSA, MCSE, CCNA, SCCP, CCNP, and A+ Certification.

•Applicable vendor certifications (i.e., Apple, Microsoft, Cisco, VMware, etc.)

•Extensive experience with infrastructure planning and operations, design, and deployment, as well as system life cycle management.

•Experience with Fortinet, Aruba/HPE, Cisco, Citrix, and Ruckus security products including VPN and firewalls, high availability load balancers (Citrix NetScaler), and Ruckus wire and wireless networking hardware.

•Working experience with virus and malware protection systems for Windows and Linux as well as their management systems.

•Next generation data center infrastructure experience and familiarity with virtualization technologies and network storage protocols.

•Working knowledge of Multicast, Optical Networking, Unified Messaging, VOIP, and IP based video conferencing and collaboration applications.

•Working experience with Windows and familiarity with Linux/UNIX operating system platforms.

•Experience with virtualization technologies such as VMware and Hyper-V.

•Expert level IP data networking knowledge and advanced troubleshooting experience.

•Hands-on experience in the configuration management and operation of switches, routers & wireless systems, including but not limited to TCP/IP, SD-WAN, DNS, DHCP, OSPF, BGP, and QOS

•Working experience with network and server management products, e.g., Auvik, LiveAction, Netwrix, and Systems Center Operations Manager.

•Experience with supporting mobile devices (android, Windows, iOS)

•Proficiency in network management/monitoring applications and dashboards for displaying their metrics.

•Experience working in a Healthcare setting.

•Experience with managing BYOD environments.

•Experience training and mentoring others.

OCB requires vaccination against COVID-19 as a continuous mitigation strategy for the health and wellbeing of patients and staff.

OCB offers a generous benefits package to its benefits eligible staff members that includes medical and dental that can start on your 1st day. To find out more about OCB, please visit our website at www.eyeboston.com. OCB is an Equal Opportunity Employer.

No recruiters or agencies please.