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US|Call Center Operator-Contractor

Open Systems Inc Buena Park, CA
  • Expired: 16 days ago. Applications are no longer accepted.

This position contributes to the success of the Pepsi Beverages Company by providing outstanding customer service to customers and employees in the California, Mountain and Midwest Market Units. The agent will answer inbound calls and ensure issues are resolved through the screening and tracking of each request and dispatching to the appropriate Pepsi service team; while also performing follow up on each call to ensure complete resolution.

Provide outstanding customer service
Process inbound calls to determine appropriate area, (i.e., Delivery, Merchandising, MEM, etc.)
Partner with other departments to achieve root cause resolution of customer issues and provide feedback through reporting.
Achieve individual and team objectives to include: Average Call Handle Time, Calls per Hour, Cases Closed, Quality Service Level, Achieve Goal ? 1% for the Pepsi Support Center
Maintain complete and accurate documentation within the Customer Service Center Call Log
Maintain an On Target or better Teamwork Assessment Rating
Contribute toward team goals and objectives
Contribute toward improving Customer Survey Scores
Communicate with field partners to ensure up-to-date staffing changes

Basic Job Qualifications:
Strong PC data entry skills. Typing skills at a minimum of 50+ WPM
Proficient in Microsoft Office Suite - Word, Excel, Outlook and Access. Knowledge of Database Maintenance/creation is preferred
Previous relevant work experience in a customer service-phone based environment
Highly developed listening, analytical, and problem solving skills
Must be flexible with working schedule on a rotating shift and weekends
Able to work within a team environment

Open Systems Inc


Buena Park, CA