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Program Coordinator

Open Systems Healthcare
Forest Hills, PA
  • Posted: over a month ago
  • Full-Time
Job Description

Position Overview: The Clinical Specialist has the primary responsibility of providing oversight, planning

and support of the clinical operations for the Behavioral Health Pittsburgh Division for Open Systems

Healthcares (OSH), ensuring ongoing quality of care for clients. This role provides clinical support and

advising to the Behavioral Health Pittsburgh office, throughout all aspects of its operation, as well as

recruitment, Human Resources, Quality Assurance, and customer service.

Essential Job Functions:

Develop, create, review, and provide feedback on Individual Support Plans (ISP), skill building

plans, GAS charts, ISP goals/objectives and progress notes for compliance and ongoing clinical


Complete quarterly progress notes and submit to Support Coordination Organizations.

Review daily progress notes for service compliance and address and resolve any issues with

compliance at the branch level.

Provide clinical support to branch team by attending Opens, ISP meetings, home visits w/

CSRs/AEs, and providing clinical insight into day-to-day branch office activities.

Complete plan development for all Systematic Skill Building cases and manage the ongoing

support services

Conduct clinical orientation, direct supervision, and training with DSPs (Direct Support

Professional) and SBS (Skill Building Specialists) at hire and throughout employment in

collaboration with the Clinical Director of Behavioral Health Services.

Maintain industry knowledge and actively engage in learning activities.

Actively and collaboratively incorporate knowledge gained into the workings of the Behavioral

Health office.

Serve as liaison and manage new and current cases within Western PA for AAW/ODP cases

Develop and maintain relationships with DSP, parents, community members, SCs etc.

Help with staffing and emergency situations, incident management and compliance as needed

Partner with local agencies, support coordination organizations and communities to provide a

seamless integration of services for consumers and their families.

Provide clinical guidance to the Behavioral Health Office and Staff pertaining to standard business

activities (including but not limited to grievances, investigations, incidents, analysis of Customer

Service Surveys, etc.), to guarantee action taken is well informed.

Conduct 10% quarterly audit of all BH Pitt progress notes to ensure compliance.

Works closely with Clinical Director to ensure compliance and overall standard level of care

Performs all other duties as required and assigned by OSH representative.

Follows Open Systems Healthcares Policies and Procedures.

Follows Federal, State, and local rules and regulations pertaining to home care services


Meet the Systematic Skill Building Qualifications:

Systematic Skill Building

At least a Bachelor's Degree (BA/BS) in Social

Work, Psychology or Education; OR

At least a BA/BS in human services field

related to Social Work, Psychology or


  • Complete required training developed by BSASP for Specialized Skill Building services for people
  • with autism spectrum disorders.

  • Complete standard ODP required orientation and annual training
  • Minimum 2 years experience in human services, social work, psychology or related field.

    Must have a reliable form of transportation.

    Basic understanding of Microsoft Office.

    Teamwork: Works collaboratively together with others to achieve group goals and objectives

    Accountability: Takes personal responsibility for the quality and timeliness of work and actions

    and achieves results with little oversight.

    Conscientious: Conscientious in work ethic and interpersonal management.

    Motivation: Focuses on results and desired outcomes and how best to achieve them. Gets the

    job done.

    Complex Problem Solving: Resolves difficult or complicated challenges.

    Development and Continual Learning: Displays an ongoing commitment to learning and selfimprovement.

    Preferred Competencies:

    Complex Problem Solving

    Judgement and Decision Making

    Social Perceptiveness

    Active Listening


    Able to work in a fast-paced work environment.

    Ability to effectively communicate externally as well as internally with all levels of the


    Focus on Consumer Needs: Anticipate, understand, and respond appropriately to the needs of

    internal and external customers to meet or exceed their expectations within the organizational


    Ability to handle confidential information in compliance with HIPAA.

    Ability to handle sensitive information in a calm and professional manner.

    Ability to lead change and innovation.

    Ability to manage multiple tasks on a daily basis and manage time efficiently.

    Public relations ability, interpersonal skills and professional telephone manner.

    Supportive of OSHs Core Values and of team concept.

    Public relations ability, interpersonal skills and professional telephone manner.

    Work Environment and Physical Demands:

    The employee is occasionally exposed to a variety of conditions at consumer sites.

    Amount of travel may fluctuate dependent upon need; 50% + travel possible.

    Travel is primarily local during the business day, although some out-of-area and overnight travel

    may be expected.

    Ability to perform tasks involving physical activity, which may include light moving and extensive selfpositioning.

    Open Systems Healthcare, Inc is an EEO Employer: All qualified applicants will receive consideration for

    employment without regard to race, color, national origin, age, ancestry, sex, religious creed, disability

    or any other category protected under law.

Open Systems Healthcare


Forest Hills, PA



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