Skip to Main Content
← Back to Jobs

Bilingual Case Manager

Open Hearts Phoenix, AZ
  • Posted: over a month ago
  • $16 to $18 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Position Summary:

Provide case management and facilitate services for enrolled clients and families.

Essential Functions (duties):

Direct Service duties, include, but are not limited to:

  1. Provide comprehensive services to all assigned clients and their families to include assessment, diagnosis and treatment.
  2. Provide as needed case management, family support, behavioral coaching, life skills training, service planning and other support duties as needed. Liaison with referral sources and other community agencies on behalf of the clients participating in Open Hearts services and family.
  3. Completing assessments annually or as clinically indicated.
  4. Complete, submit, and scan any and all service plan related documentation within 14 days of CFT meeting.
  5. Monthly contact with all families on active roster, to be documented in the clinical record.
  6. Facilitate and participate in Child and Family teams as assigned.
  7. Update electronic schedule by close of business Friday for subsequent week.
  8. Direct service, face to face encountering will be a total of 55% of monthly productivity goal.
  9. Provide on-call coverage as part of the outpatient team rotation

Administrative responsibilities include, but are not limited to:

1. Updated demographics every six month, or as clinically indicated.

2. Report to CM Team Lead any wellness checks or pending closures, to be reported on a monthly basis.

3. Complete referrals, per CFT Service Plans, within 14 days of initial request

4. In collaboration with CM Team Lead,, submission of any OOH packets and HNCM referrals as clinically indicated, within 7 days of initial request.

5. For bi-lingual staff- translation of all service plans must be completed within 14 days, as above mentioned timeframe.

6. Mandatory attendance to all individual or group supervisions, and monthly team and department meetings.

7. Complete all required documentation and billing requirements accurately and in the assigned time frames.

8. Support and comply with the 12 principles as defined in the Arizona Practice Model.

9. Assist in actively assessing work area for non-compliance issues and notify supervisor in a timely manner to ensure follow up.

10. Attend all mandatory annual trainings, supervisions, and department/agency meetings as assigned.

11. Other related job tasks or responsibilities as assigned.

Minimum Education and Experience:

1. Bachelor’s degree in a related field with 2 years of experience in the behavioral health field, or 60 hours of coursework in behavioral health related classes with four years of experience working in the behavioral health field

Preferred Education and Experience:

2. Master’s degree in counseling, psychology, social work, or related field of study


3. Must be 21 years of age.

4. Possess an Arizona driver’s license and state mandated auto insurance.

5. Possess or be able to obtain a Level One Fingerprint Clearance Card.

6. Must be able to pass a 5-panel drug screen.

Competency (knowledge, skills, and abilities):

7. Leadership-Models positive professional standards of behavior, service and team oriented approach, supporting the organization’s mission and philosophy of servant leadership.

8. Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

9. Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things with a focus on building strong working relationships to develop and maintain high performing teams

10. Stress tolerance and resilience: Able to stay focused and accomplish work under frequent interruptions, variance in workloads, tight deadlines, working with differing styles while maintaining personal boundaries.

11. Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.

12. Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

13. Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

14. Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

15. Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

16. Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

Open Hearts

Why Work Here?

Awesome place to work, field workers receive a laptop, IPhone and auto allowance. Plus Professional Development and Wellness Funds.

In 1974, Open Hearts began with a dream to develop a new model of community-based services. We meet people in vulnerable situations right where they are in order to build on their strengths, expand their opportunity to cope, and empower them to strive toward a better future. As a 501(c)3 not-for-profit organization, we remain dedicated and true to our mission to provide holistic, quality services to support the well-being of people and the communities to which they belong.


4414 N 19th Ave , Phoenix, Arizona 85015
Phoenix, AZ


What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.