Skip to Main Content
← Back to Jobs

Customer Service Specialist

Online Integrated Solutions Inc New York, NY
  • Posted: over a month ago
  • $14 Hourly
  • Full-Time
  • Benefits: dental, medical, vision
Job Description

Our NEW YORK office has immediate need of a strong customer service/ data-entry/administrative specialist, to help
with administrative duties, call center operations, client on-boarding and assisting them with various application processes.

Position Overview

The Customer Service Specialist position is primarily responsible for providing prompt, accurate, and courteous responses to questions from customers via telephone, fax, mail, email, and web. This is a great entry-level career for recent graduates.

Job Responsibilities

• Answer all incoming telephone calls and email inquiries.
• Provide 1st tier troubleshooting support to customers experiencing booking application /
payment platform compatibility issues.
• Utilize multiple databases simultaneously to review and resolve inquiries related to the
applicable service.
• Clearly document all customer conversations in call tracking system.
• Coordinate responses with the appropriate personnel if customer requires an escalated level
of support.
• Call dispatching to remote locations
• Contact entities as related to incoming calls and emails for follow up and resolution, as
appropriate.
• Process incoming mail and faxes, as needed.
• Willingness to learn and commit to company-specific philosophies and principles.

Required Skills
• Must maintain a general understanding of policies and procedures
• Possess strong interpersonal skills using tact, patience and courtesy
• Understand modern office practices, procedures and equipment
• Maintain the ability to collect, research, organize and analyze data
• Possess the ability to work as a team member, but also independently at times with limited
direction
• Maintain flexibility and/or the ability to work overtime as needed in order to meet stringent
schedules and time lines
• Excellent knowledge with the use of computers (a plus)

Required Experience/Educational Background:
• High School Diploma or equivalent required
• Experience handling an average of 35+ inbound and outbound calls per day
• Minimum 1-2 years of previous administrative, customer service, client relations
management, or program management experience required.

Please note that this is a fast paced working environment
Domestic travel may be required. Work on weekends, holidays, and evenings may be required.

Employment Type:
Full-Time

Application instructions:

Please send cover letter and resume

Company Description
OUR COMPANY

OIS (Online Integrated Solutions) is the official partner of a number of diplomatic missions and
a specialist visa and passport application agency. Our mission is to expedite hitch free travel
from the USA to other global destinations. We are uniquely positioned to facilitate this with our
range of expert visa and passport processing services. We develop state-of- the-art solutions for
complex human service operations. To maintain our prominence in this competitive industry,
OIS recruits individuals who are technical, creative, client-focused, and most importantly willing
to go the Extra Mile. We are a multi-nation operations and administrative private company with
staff in over 10 countries. We depend on the expertise of our OIS team to support and develop
the very best systems and product lines in the industry. If you are looking for a meaningful and
fulfilling career, we hope that you will consider OIS

Online Integrated Solutions Inc

OUR COMPANY OIS (Online Integrated Solutions) is the official partner of a number of diplomatic missions and a specialist visa and passport application agency. Our mission is to expedite hitch free travel from the USA to other global destinations. We are uniquely positioned to facilitate this with our range of expert visa and passport processing services. We develop state-of- the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, OIS recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. We are a multi-nation operations and administrative private company with staff in over 10 countries. We depend on the expertise of our OIS team to support and develop the very best systems and product lines in the industry. If you are looking for a meaningful and fulfilling career, we hope that you will consider OIS

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.