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Customer Support Agent

Onin Staffing Huntsville, AL
  • Expired: 5 days ago. Applications are no longer accepted.

Responsibilities:

The Customer Support Agent will support our client’s Public Safety mission-critical software applications

and be the primary liaison between our client’s end users and their product development

organizations. The agent will have a keen understanding of our Client’s product offerings, be able to

investigate, diagnose, and solve complex technical problems while communicating Our client’s value to

the U.S. Public Safety industry. Some of the responsibilities include the following:

• Provide high-quality phone, web, and email support for our client’s U.S. and Canadian Customers

• Perform extensive troubleshooting of key software and hardware components

• Be able to replicate complex customer issues

• Take ownership of technical incidents and coordinate resolution with services or product

development teams when necessary

• Train customers in system operation and software functionality

• Keep abreast of new company products and services

• Utilize social media to respond to customer complaints and praise

• Contributes to team effort by accomplishing related results as needed

• Perform other reasonable and related duties

• Our client reserves the right to change duties at any time

• After-hours support duty – rotational

Qualifications:

• Associate’s or Bachelor’s Degree in MIS, CIS or other related Technical field

• Two to four years of technical troubleshooting experience is a plus

• Experience in providing customer support is a plus

• General technical knowledge of Microsoft products and technologies including Windows Servers

and SQL databases

• General technical knowledge of VMWare, Networking, GPS technology

• Knowledge of XML and HTML

• Ability to understand software configurations, system maintenance and installations

• Readiness to learn new technologies at lightning speed

• Commitment to providing an exceptional experience to our customers

• Ability to work a flexible schedule or be on-call on a rotating basis

• Working knowledge of customer service software, databases and tools

• Awareness of industry’s latest technology trends and applications

• Strong client-facing and communication skills

• Advanced troubleshooting and multi-tasking skills

• Ability to comprehend our client’s Public Safety product line and to communicate our value

proposition to prospects and customers

• Time-management skills and the ability to establish reasonable and attainable deadlines for

resolution

• Excellent presentation skills, verbal and written communication skills, and interpersonal skills

• Proficient in using Microsoft Office Suite applications

• Training will be provided; however, any advance experience in Salesforce and Oracle’s Siebel is

a plus

• Successful background check at company and customer level

Onin Staffing

Why Work Here?

Great company culture and opportunity for professional growth! Great benefits!

Onin Staffing is the Onin Group's industrial and light clerical staffing division. This is our flagship division currently representing 85% of our overall business and the driving force behind our rapid growth rate over the last 20 years. Onin Staffing is a privately held group of companies focused on people. Our core business is staffing, where we are among the top two percent of domestic staffing companies in sales volume and rank as one of SIA's fastest growing largest staffing firms year after year. Onin Staffing is ranked #17 on SIA's list of Largest Industrial Staffing Firms in the US.

Address

Huntsville, AL
USA