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Customer Support Specialist

OneTouch Direct Tampa ,FL
  • Posted: over a month ago
  • Full-Time
  • Benefits: dental, life_insurance, medical, vision
Job Description

ACCELERATE POSSIBILITY

*** Guaranteed hourly base pay + COMMISSION+ PAID TRAINING ***

ABOUT US

At OneTouch Direct (OTD), we do things differently. We provide a fun, high energy, culture-focused environment where we recognize our top performing employees for their hard work. Our company started as a small team with a desire to blend creative marketing with contact center expertise in order to provide solutions that enable our clients to build a stronger brand identity and boost sales. Since our inception, OTD has grown to be a preeminent provider of global contact center solutions.

We understand the importance of keeping the world connected and we take pride in playing our part during this time of uncertainty. We are looking for energetic people to join our amazing team and start earning great pay PLUS commissions, benefits and more! Our growing company is seeking an Inbound Customer Service Sales Representative to become part of the OneTouch Team!!

WHAT YOU’LL DO

  • Conducting inbound customer service / technical support calls with B2B clients
  • Creatively problem solving
  • Quickly assessing customer needs, trouble shooting and providing sound solutions
  • Providing a high-level of customer service
  • Documenting details of customer interactions
  • Managing through multiple systems, programs, and screens simultaneously

Requirements

MINIMUM REQUIREMENTS:

  • Must live in Greater Tampa Bay area
  • Minimum 1-year customer service or sales experience
  • Contact Center experience (preferred)
  • Regular attendance required
  • High School Diploma or equivalent required
  • Fluent in English

 

KNOWLEDGE, SKILLS & ABILITIES

  • Experience handling inbound and outbound sale calls
  • Computer skills including navigating multiple tabs, windows and systems
  • Basic typing skills
  • Strong communication and written skills
  • Comfortable empathizing and remaining patient with difficult callers
  • Capable of meeting sale goals

Benefits

WHAT YOU’LL GET

  • Full time. 40 hours per week schedule with overtime opportunities!
  • Great pay. Hourly base salary + unlimited commissions… get paid up to 6x per month!
  • Job stability. We're experts in the industry and have 22 years’ experience and 8 locations worldwide!
  • Training. Extensive paid product and sales training!
  • Great Paid time off. You'll get 5 days PTO + 5 paid holidays!
  • Benefits. Medical insurance partly paid by the company + dental & vision, life insurance available.
  • Teamwork. We believe in teamwork and having fun together while we work, with frequent contests and recognition events!
  • Employee Referral Program. One of the best unlimited employee referral bonus programs out there.

OneTouch Direct

Address

Tampa
Tampa, FL
USA

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