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Customer Service Representative

OnTrack Staffing Denton, TX Little Elm ,TX
  • Expired: 16 days ago. Applications are no longer accepted.
Job Description

SUMMARY

Assists domestic and international customers and records information for customer service by performing the following duties.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities include the following. Other duties may be assigned.

• Represents the Company in dealing with customer inquiries, requests for product samples, literature

and information.

• Works directly with RTI’s international representatives to assist with customer service activities and

perform administrative duties to assist with meeting customer requests.

• Responsible for inputting, maintaining and retrieving customer/sales data.

• Assists sales representatives with getting product and or materials.

• Sends samples and or materials to customers at the request of sales representatives.

• Develops and implements marketing projects such as direct mail pieces, email and phone campaigns

for promotion of Company products.

• Independently interacts with customers and handles referrals to designated distributors for purchase

of Company products.

• Refers complaints to designated department for investigation.

• Researches and generates sales leads, advises Territory Managers of sales opportunities, corresponds

and provides follow-up on behalf of the Company.

• Represents the Company in direct contact with customers to ensure continued satisfaction and promote

ongoing business relationships.

• Identifies and advises Director of Sales and Marketing Logistics of issues which should be addressed at

a higher level.

• Independently identifies deadlines and implements methods to comply with responsibilities in a timely

fashion.

• Research customer qualification for overstock returns.

• Complete Returned Product Authorization Form, and forward to Shipping/Receiving.

• Create Credit Memos for approved Returned Product Authorization Forms, and forward to Accounting.

• Maintain spreadsheet for returned product.

• Submits claims for freight damage on customer orders.

• Maintains database for freight claims status, and amount paid by carrier.

• Ability to interact productively with other employees and devise methods for resolving stressful or

difficult situations.

• Responsible for complying with Company policies and procedures and promoting compliance in other

employees, including, but not limited to, Quality System Regulations, safety/housekeeping, and Quality

Management System.

 

Company Description
We meet the individual needs of every job seeker and client by utilizing industry leading technology, employing seasoned, results driven staff, and focusing on superior service. In addition to industry leading staffing and job placement services, OnTrack is committed to keeping you safe and able to work by providing injury prevention training and safety.

OnTrack Staffing Denton, TX

Why Work Here?

Weekly pay as well as great benefits, Health, vision, and dental coverage and Overtime Pay

We meet the individual needs of every job seeker and client by utilizing industry leading technology, employing seasoned, results driven staff, and focusing on superior service. In addition to industry leading staffing and job placement services, OnTrack is committed to keeping you safe and able to work by providing injury prevention training and safety.

Address

Little Elm, TX
USA

Website