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Customer Service Representative I, Work-from home, EL PASO AREA ONLY

OnProcess Technology El Paso, TX
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

The Customer Service Representative I will work in the following programs: consumer based Reverse Logistics, survey work, welcome and on boarding, and market research. The Customer Service Representative I supports the Company’s processes through professional communications, both to and from customers, on behalf of OnProcess Technology’s clients. As a result of customer contact, he/she updates the Company database with all appropriate information. The Customer Service Representative I supports all quality assurance efforts and Program criteria. This position is only open to El Paso residents currently.

PERFORMANCE RESPONSIBILITIES:

  • Perform/handle outbound or inbound customer communications via phone or email.
  • Advise customers on behalf of OnProcess Technology’s clients
  • Interact with customers via various methods of communication
  • Follow detailed instructions as outlined in Company documents
  • Update Program Database accurately
  • Appropriately handle challenging and unique customer situations in accordance with OnProcess Technology policies
  • Identify and escalate data or program specific issues to appropriate level of management
  • Meet or exceed OnProcess Technology’s key performance standards and quality objectives
  • Work as an integral part of the Delivery Services team; contributing to the department’s ability to consistently meet and exceed Contact Center performance goals
  • May be responsible for multiple programs and working cross-functionally through program
  • Participate in the OnProcess Virtual Office program – a requirement for remote positions.

QUALIFICATIONS:

  • 2 years customer service experience required
  • Transactional call center experience required
  • Work from home call center experience preferred
  • Bilingual Spanish/English preferred
  • High School Diploma or equivalent
  • Attention to detail and accuracy and ability to work on your own
  • Consistent job history and passion for customer service
  • Multi-tasking skills including the ability to toggle between multiple computer windows
  • Strong written, verbal and interpersonal communication skills
  • Meet certification requirements
  • Ability to maintain confidentiality and dependability
  • Strong ability to communicate via social media or other media platforms
  • Familiarity with or an ability to understand and utilize a database and Microsoft Office programs
  • Working knowledge of computers and user-level troubleshooting capabilities
  • Must have a personal computer with appropriate minimum specifications (required for training, OnProcess Technology will provide computer system thereafter)
  • o Computer Requirements:

    - Operating System: Windows 7/Mac 10.1 or better

    - CPU: Intel i5 2xxx series or better with integrated HD Graphics 2000 series or better

    - Graphics: Direct X 10.0 compatible, 512 Mb minimum graphics memory

    - Ram: 2 Gb RAM minimum

    - Minimum internet bandwidth of 20MB download and 5MB upload

  • Must have a dedicated workspace within the home free of distractions (cannot be in a common area)
  • Type 35 wpm
  • Pay is $12 hrly, full time and permanent including Benefits
  • Shifts will included weekends and commitment to report to work on time

PHYSICAL DEMANDS / WORK ENVIRONMENT

Daily operation of various office based equipment from home: telephone & voice mail operating system. Desktop/laptop computer and e-mail system

May be required to sit or stand (presentations/meetings) for extended periods of time

May spend extended periods operating desktop computer, requiring hand-eye coordination and finger dexterity; and communicating face-to-face, on the telephone and in writing

Light lifting of paperwork, folders or other general record keeping materials

OnProcess Technology

OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations.

Address

El Paso, TX
USA

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