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Dispatcher- HVAC and Plumbing

On Time Experts Heating Air & Plumbing Dallas, TX

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Charming Super Smart Puzzle Solver

 

You figure out the end of the movie 45 minutes in (5, if the movie sucks).

You pick the quickest checkout lane at the grocery store.  Every time.

You know the shortcut around the traffic jam before Google Maps tells you.

You’re not an “I told ya so” kind of person.  Solutions just make-sense.

If no one’s told you before, that means you’re smart.  

Other people think it’s mind reading wizardry.  It’s obvious to you. 

If only everyone were so smart and reasonable.  

We need you on our team!

At The On Time Experts we live by one big rule.  Be ON TIME.  That’s why I put it in our name.  

If you have: 

·       The skills of an orchestra conductor

·       The charm of a school teacher

·       The organization of air traffic control at DFW

…we should talk.  Today.

Your new job will be in our call center dispatching our trucks to our family (we don’t have staff or customers…everyone is family here).  It does require previous heating and air conditioning experience.  It takes someone smart, nice and even keeled.

When a call comes in, you need to put that logical, charming brain and wit of yours to work and get the right tech to the right house…RIGHT AWAY.  You need to make quick, confident decisions.  You need to solve one puzzle, inspire a tech or installer, and get ready to solve the next.   Every day will be a new puzzle and a chance to set up your teammate for success.  It’ll never be old.  You’ll never be bored.

People who work for us have:

·       Solid benefits, including health, dental, and a 401K

·       Big opportunities to advance (my first job was a parts runner.  Now I own the place)

·       A team of people who will treat you like family and want you to win

·       Top training to keep your skills sharp

·       A company that respects your schedule and family life

This position makes $15-18 an hour- - and there are opportunities for monthly bonus!

But before you reply, check yourself.  We’re not gonna get along if you

·       Can’t be on time

·       Think drugs are no big deal

·       Have a chip on your shoulder bigger than Dallas

·       Forget to say “please” and “thank you”

·       Can’t check your attitude at the door

This is a job that’s all about details.  You need to see problems before they happen.  Not just see…solve ‘em.  You’ve seen our building on Garland?  Big ‘ole “Whatever it Takes” tattoo on the side?  That’s the attitude I need from you.  

 

If you read this and are thinkin’ “well shoot…that sounds just like me,” then write me back and let’s get you workin’.  We’re not like the other companies, and if you’re not feelin’ it…no harm.  But I think you’re the type who is itchin’ for a challenge and I’d love to meet you.

 

 

Randy Kelley

Owner/The On Time Experts

 

Company Description
On Time Experts Story

More than 50 years ago...

Bob Dolton started what came to be known as the On Time Experts in 1965. He had one truck and lots of desire to provide honest heating and air conditioning repair and installation in Garland, Texas. He had so much desire, even a heart attack on the job in 1978 didn't stop him from serving his customers. Like he had a whatever it takes tattoo on his heart.

In 1981 his little business had grown to 12 employees, and Bob felt it was his time to ride into the sunset. So he sold the company. We became Unique Indoor Comfort and began expanding.

From the bottom to owning the company

In June of 1985 the new owner hired Randy Kelley as a parts runner & helper. Randy learned the refrigerant cycle. He ran repair calls with the service manager, the president and owner, as well as the other service techs. He helped on installs. He answered phones, ordered parts, filled inventory and whatever else needed to be done. All that hands-on work taught Randy a lot.

Sometime in early 1987 the service manager quit and Randy started training service managers. He trained 2 or 3 before he decided in July of 1988 that he wanted the position. He continued as service manager until January of 1995, when he became President of the company.

Randy decided he wanted to provide his customers even better service. He trained his techs to focus on how customers wanted to be treated, instead of how we preferred to do business. By 2012, Randy bought the company and gave even more attention to treating customers like family. Business boomed.

A New Name

At the beginning of 2014, we changed our name to the On Time Experts. We also clarified what we stand for and against:
On Time or Your Repair is Free If we ever show up late, I don't care how much it was going to cost, your repair is free.
Do it Right the First Time or Make it Right, Whatever it Takes If a mistake happens, every On Time Experts employee is empowered with an unlimited budget to make it right, whatever... it... takes.

You'll talk to a real person whenever you call. You won't ever get an answering machine or an answering service in another country no matter what time of day, night, holiday or weekend. We're here for you.
Front of the Line Family guaranteed 24-hour repair, a dedicated VIP Hotline, 15% discounts, 2 Tune-Ups/yr and a $100/yr Franklin Fund for new equipment to our most loyal customers.

Over-the-Line Committed To Your Comfort

The On Time Experts are over-the-line committed to giving you the most comfort in your home and the best experience with our Comfort Experts. It starts from Randy Kelley and filters down to every employee here. If you ask Randy why he's so passionate about treating you like a person, he'll probably say, Shoot, I got a whatever it takes tattoo on my heart, just like Bob Dolton, who started us over 50 years ago.

You would have loved Bob Dolton.
We hope you love the service we give you!
Randy Kelley, owner

On Time Experts Heating Air & Plumbing

Why Work Here?
We are family and treat each other as such and we do what's right for our team and our clients.

On Time Experts Story More than 50 years ago... Bob Dolton started what came to be known as the On Time Experts in 1965. He had one truck and lots of desire to provide honest heating and air conditioning repair and installation in Garland, Texas. He had so much desire, even a heart attack on the job in 1978 didn't stop him from serving his customers. Like he had a whatever it takes tattoo on his heart. In 1981 his little business had grown to 12 employees, and Bob felt it was his time to ride into the sunset. So he sold the company. We became Unique Indoor Comfort and began expanding. From the bottom to owning the company In June of 1985 the new owner hired Randy Kelley as a parts runner & helper. Randy learned the refrigerant cycle. He ran repair calls with the service manager, the president and owner, as well as the other service techs. He helped on installs. He answered phones, ordered parts, filled inventory and whatever else needed to be done. All that hands-on work taught Randy a lot. Sometime in early 1987 the service manager quit and Randy started training service managers. He trained 2 or 3 before he decided in July of 1988 that he wanted the position. He continued as service manager until January of 1995, when he became President of the company. Randy decided he wanted to provide his customers even better service. He trained his techs to focus on how customers wanted to be treated, instead of how we preferred to do business. By 2012, Randy bought the company and gave even more attention to treating customers like family. Business boomed. A New Name At the beginning of 2014, we changed our name to the On Time Experts. We also clarified what we stand for and against: On Time or Your Repair is Free If we ever show up late, I don't care how much it was going to cost, your repair is free. Do it Right the First Time or Make it Right, Whatever it Takes If a mistake happens, every On Time Experts employee is empowered with an unlimited budget to make it right, whatever... it... takes. You'll talk to a real person whenever you call. You won't ever get an answering machine or an answering service in another country no matter what time of day, night, holiday or weekend. We're here for you. Front of the Line Family guaranteed 24-hour repair, a dedicated VIP Hotline, 15% discounts, 2 Tune-Ups/yr and a $100/yr Franklin Fund for new equipment to our most loyal customers. Over-the-Line Committed To Your Comfort The On Time Experts are over-the-line committed to giving you the most comfort in your home and the best experience with our Comfort Experts. It starts from Randy Kelley and filters down to every employee here. If you ask Randy why he's so passionate about treating you like a person, he'll probably say, Shoot, I got a whatever it takes tattoo on my heart, just like Bob Dolton, who started us over 50 years ago. You would have loved Bob Dolton. We hope you love the service we give you! Randy Kelley, owner

On Time Experts Heating Air & Plumbing's Logo

Address

1510 Stevens St.

Dallas, TX
75218 USA

Industry

Transportation and Storage

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