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Customer Service Manager - Call Center

On Time Experts Heating Air & Plumbing Dallas, TX
  • Posted: over a month ago
  • $35,000 to $40,000 Yearly (plus commission)
  • Full-Time
  • Benefits: vision, 401k, dental, life_insurance, medical
Job Description

Hello? Is it You I’m Looking for to Manage My Call Center?

Look at yourself in your phone. You smilin? Keep readin’!

When you talk to someone, they’re the most important person in the room.
You wake up wonderin’ what today’s challenge is.
People can tell you’re happy just by listening to your voice.
…and that charm rubs off on everyone around you.

There’s NO PROBLEM you can’t untangle.
You can wind a team up and set them on a mission.
You know that SERVICE is the most important word in “Customer Service.”

I’m Randy Kelley, owner at The On Time Experts, and I’d like to meet your smilin’ face.

We need a Call Center Manager. Pronto.
I promise not to waste your time if you promise me the same.
I need to know that you can look a drug test and background check in the eye and say “I GOT THIS.”
I want to know that you can bounce back from rejection and overcome objections.

This job ain’t for everybody… but, I think it might be just right for YOU.

Show me your experience and that you have the chops for this.

· Your salary starts around $35 to $40K.

· You’ll have bonuses.

· YOU’LL LOVE IT HERE.

FAMILY is an important word ‘round here.
I believe you and your family should have:

· Paid medical

· 401K

· Dental

· Life Insurance

· Disability

· Time off for holidays
 

I have no time for: Complainers. Gossipers. Snoozers. Drug Addicts. Nose pickers. Criminals. Liars.

You’d better be: Happy. Confident. Natural born leader. Multi-Tasker. Magician. Compassionate. A Coach. A superhero for your team. A life-saver for our customers we call FAMILY.

Sound like you? Sound like FUN? Send me an email.
I’m only reading it if you write “I’m the one you’re looking for” in the subject line. Followin’ instructions is your first test.


Save the resume for someone else. Tell me about you. And make me smile.

I’m lookin’ for a pretty special person, but if you made it this far and you get where I’m comin’ from, you passed test #2.

Send me that email and get ready to join ONE HECK OF A FUN COMPANY.

I’d really like to meet your smilin’ face.


RANDY KELLEY
Owner, The On Time Experts

 

Company Description
On Time Experts Story

More than 50 years ago...

Bob Dolton started what came to be known as the On Time Experts in 1965. He had one truck and lots of desire to provide honest heating and air conditioning repair and installation in Garland, Texas. He had so much desire, even a heart attack on the job in 1978 didn't stop him from serving his customers. Like he had a whatever it takes tattoo on his heart.

In 1981 his little business had grown to 12 employees, and Bob felt it was his time to ride into the sunset. So he sold the company. We became Unique Indoor Comfort and began expanding.

From the bottom to owning the company

In June of 1985 the new owner hired Randy Kelley as a parts runner & helper. Randy learned the refrigerant cycle. He ran repair calls with the service manager, the president and owner, as well as the other service techs. He helped on installs. He answered phones, ordered parts, filled inventory and whatever else needed to be done. All that hands-on work taught Randy a lot.

Sometime in early 1987 the service manager quit and Randy started training service managers. He trained 2 or 3 before he decided in July of 1988 that he wanted the position. He continued as service manager until January of 1995, when he became President of the company.

Randy decided he wanted to provide his customers even better service. He trained his techs to focus on how customers wanted to be treated, instead of how we preferred to do business. By 2012, Randy bought the company and gave even more attention to treating customers like family. Business boomed.

A New Name

At the beginning of 2014, we changed our name to the On Time Experts. We also clarified what we stand for and against:
On Time or Your Repair is Free If we ever show up late, I don't care how much it was going to cost, your repair is free.
Do it Right the First Time or Make it Right, Whatever it Takes If a mistake happens, every On Time Experts employee is empowered with an unlimited budget to make it right, whatever... it... takes.

You'll talk to a real person whenever you call. You won't ever get an answering machine or an answering service in another country no matter what time of day, night, holiday or weekend. We're here for you.
Front of the Line Family guaranteed 24-hour repair, a dedicated VIP Hotline, 15% discounts, 2 Tune-Ups/yr and a $100/yr Franklin Fund for new equipment to our most loyal customers.

Over-the-Line Committed To Your Comfort

The On Time Experts are over-the-line committed to giving you the most comfort in your home and the best experience with our Comfort Experts. It starts from Randy Kelley and filters down to every employee here. If you ask Randy why he's so passionate about treating you like a person, he'll probably say, Shoot, I got a whatever it takes tattoo on my heart, just like Bob Dolton, who started us over 50 years ago.

You would have loved Bob Dolton.
We hope you love the service we give you!
Randy Kelley, owner

On Time Experts Heating Air & Plumbing

Why Work Here?

We are family and treat each other as such and we do what's right for our team and our clients.

On Time Experts Story More than 50 years ago... Bob Dolton started what came to be known as the On Time Experts in 1965. He had one truck and lots of desire to provide honest heating and air conditioning repair and installation in Garland, Texas. He had so much desire, even a heart attack on the job in 1978 didn't stop him from serving his customers. Like he had a whatever it takes tattoo on his heart. In 1981 his little business had grown to 12 employees, and Bob felt it was his time to ride into the sunset. So he sold the company. We became Unique Indoor Comfort and began expanding. From the bottom to owning the company In June of 1985 the new owner hired Randy Kelley as a parts runner & helper. Randy learned the refrigerant cycle. He ran repair calls with the service manager, the president and owner, as well as the other service techs. He helped on installs. He answered phones, ordered parts, filled inventory and whatever else needed to be done. All that hands-on work taught Randy a lot. Sometime in early 1987 the service manager quit and Randy started training service managers. He trained 2 or 3 before he decided in July of 1988 that he wanted the position. He continued as service manager until January of 1995, when he became President of the company. Randy decided he wanted to provide his customers even better service. He trained his techs to focus on how customers wanted to be treated, instead of how we preferred to do business. By 2012, Randy bought the company and gave even more attention to treating customers like family. Business boomed. A New Name At the beginning of 2014, we changed our name to the On Time Experts. We also clarified what we stand for and against: On Time or Your Repair is Free If we ever show up late, I don't care how much it was going to cost, your repair is free. Do it Right the First Time or Make it Right, Whatever it Takes If a mistake happens, every On Time Experts employee is empowered with an unlimited budget to make it right, whatever... it... takes. You'll talk to a real person whenever you call. You won't ever get an answering machine or an answering service in another country no matter what time of day, night, holiday or weekend. We're here for you. Front of the Line Family guaranteed 24-hour repair, a dedicated VIP Hotline, 15% discounts, 2 Tune-Ups/yr and a $100/yr Franklin Fund for new equipment to our most loyal customers. Over-the-Line Committed To Your Comfort The On Time Experts are over-the-line committed to giving you the most comfort in your home and the best experience with our Comfort Experts. It starts from Randy Kelley and filters down to every employee here. If you ask Randy why he's so passionate about treating you like a person, he'll probably say, Shoot, I got a whatever it takes tattoo on my heart, just like Bob Dolton, who started us over 50 years ago. You would have loved Bob Dolton. We hope you love the service we give you! Randy Kelley, owner

Address

1510 Stevens St. Dallas TX 75218
Dallas, TX
USA

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