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Call Center Customer Service Agent

On Target Staffing LLC Tempe, AZ
  • Expired: 20 days ago. Applications are no longer accepted.

A locally based company is seeking a dynamic Customer Service Representative to join their team on a temporary to permanent basis. The Customer Service Agent will aim to provide superior customer service and a positive and welcoming experience to all customers.

Do you have at 3 - 4 years of call center experience? Do you pride yourself on the ability to problem-solve and multitask? Then this is the job for you! We are searching for someone who has strong organization skills alongside of excellent written and verbal skills.

Qualifications

  • High school diploma or GED required
  • 3 - 4 years’ experience in a high-volume call center environment
  • Ability to work both in as a team and independently
  • Ability to multi-task in a fast-paced work environment
  • Strong PC skills, Microsoft Office, (MS word, Excel and outlook)
  • Excellent attention to detail and strong follow-up skills
  • The ability to work an 8-hour schedule between the hours of 8:30AM to 5PM M-F

Responsibilities

  • Addressing all customer-facing service situations from all areas
  • Dealing with customer calls requiring help, information, sales promotion and dispute resolution.
  • Performing tasks independently with minimal instruction and supervision.
  • Answering internal and external emails and calls providing status updates and information regarding escalated issues.
  • Answering non-routine questions that require deviation from standardized procedures.
  • Demonstrating patience, empathy and respect during potentially escalating customer interactions.
  • Interacting and communicating with management across all lines of the business regarding customer concerns.
  • Assuring the highest level of customer satisfaction.

On Target Staffing LLC

Founded in 2001, On Target Staffing has been a dedicated partner in workforce management and recruitment solutions. Our model improves the quality of production and the efficiency of staffing initiatives. With over 25 locations throughout NY, NJ, NC, FL, AZ, & CA we are able to utilize a broader database to ensure the best possible candidates to meet our clients individual needs and demands. Our staff successfully places between 6-10,000 associates on a daily basis for short term, long term or temporary to permanent job placement. Our hands on approach and personal involvement allows us to proudly partner with our clients and share in their success.

Address

Ray Rd and Warner Rd
Tempe, AZ
USA

Website