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Public Safety Dispatcher

On Point Protection Agency LLC Raleigh, NC
  • Expired: 15 days ago. Applications are no longer accepted.

Dispatcher

We are currently recruiting for a professional and reliable Dispatcher to act as our company’s first point of contact for emergency and non-emergency calls. In this position, you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing field units.

To excel in this position, all candidates should be able to multi-task in stressful conditions with little supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills.

Responsibilities:

  • Answer emergency and non-emergency calls and document important information.
  • Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
  • Operate and manage a multi-line telephone console system.
  • Respond to queries related to products and deliveries.
  • Use the radio, phone or computer to direct crews and other field units to the appropriate sites.
  • Prioritize and organize calls according to urgency.
  • Supervise the route and status of field units to prioritize their daily schedule.
  • Maintain and update call logs, call records and other important documentation.

Requirements:

  • High school diploma or equivalent qualification is required.
  • A minimum of 2 years’ experience in a similar role.
  • Strong knowledge of emergency processes and procedures.
  • Excellent communication and interpersonal skills.
  • Proficient in MS Office with proven experience in data entry.
  • Ability to work well under pressure.
  • must have or be able to complete the N.C. Dispatcher Training.

On Point Protection Agency LLC

On Point Protection was established in 2013 with the primary goal of being a industry leader in elite security services. Our core values of serving and protecting with honor and integrity are the building blocks of our agency and can be found in every officer supervisor and command staff.

Address

Raleigh, NC
USA

Website